Oferta pracy

Technical Helpdesk Specialist

Citi Poland

Citi Poland

aleja Marszałka Józefa Piłsudskiego 36

Olsztyn

Your responsibilities

  • Effectively analyse and solve the online technical system issues reported by the client via email or calls. This includes: resetting passwords or fixing log in issues

  • Efficiently utilise both internal and client facing systems

  • Provide practical solutions to the clients and internal stakeholders

  • Where necessary, escalate the issue to the Level 2 support

  • Deliver customer satisfaction and good quality service

  • Support clients with reporting tools

Our requirements

  • Minimum one year of experience in customer service

  • Fluent English

  • Knowledge of MS Office (Excel, PowerPoint, Outlook)

  • Analytical and methodical approach

  • Display a high level of attention to detail

  • Team-player

  • Strong customer orientation

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • flexible working time

  • corporate products and services at discounted prices

  • retirement pension plan

  • employee referral program

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Olsztyn

We have ensured the Olsztyn office to be a convenient, efficient and comfortable workspace for our staff. Spacious kitchens, relaxing chill out zones and quiet rooms, showers and space to park your bike, as well as splendid views are all available to the staff of the office. To them, working here provides access to the best in class office space found in the heart of the city.