Technical Helpdesk Specialist

  • Olsztyn, warmińsko-mazurskie
  • Specjalista
  • 12.09.2019
  • Ważna jeszcze 23 dni (do 12.10.2019)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    If you want to understand how business operates globally, Citi Service Center is a perfect place for you.

    Citi Service Center Poland was launched in 2005 as a part of an initiative to establish a network of service centers providing shared services to other entities operating within the Citigroup around the world. We do not provide banking services to retail or corporate Clients, we deal with the processes of Citigroup branches from other countries. Currently we provide services to over 90 countries on 6 continents creating a unique opportunity to work in an international environment.

    Our approach to development is simple - we offer limitless opportunities and provide tools our employees can use at a time they deem suitable. We absolutely promote the proactive attitude and responsibility for shaping one’s own career. Here everyone carves out their own path. Thanks to Career Mobility, each employee of the organization may apply for any position within Citi worldwide.
    Technical Helpdesk Specialist
    Location: Olsztyn
    19116376

    What would you do as a Technical Helpdesk Specialist?

    • Effectively analyse and solve the online technical system issues reported by the client via email or calls. This includes: resetting passwords or fixing log in issues
    • Efficiently utilise both internal and client facing systems
    • Provide practical solutions to the clients and internal stakeholders
    • Where necessary, escalate the issue to the Level 2 support
    • Deliver customer satisfaction and good quality service
    • Support clients with reporting tools

    Requirements:

    • Minimum one year of experience in customer service
    • Fluent English
    • Knowledge of MS Office (Excel, PowerPoint, Outlook)
    • Business to Business Customer Service skills are preferable
    • Analytical and methodical approach
    • Effective time management and strong multitasking abilities
    • Must be proactive and prepared to investigate issues on own initiative with the minimum of information
    • Display a high level of attention to detail
    • Team-player
    • Strong customer orientation

    We offer:

    • Advanced mentoring and teaching on solving technical issues will be provided
    • Welcoming working atmosphere in a multicultural environment
    • Work will be challenging and offering constant development opportunities
    • Full social package (e.g. private healthcare care, Benefit System, life insurance)
    • Access to broad offering of classroom and online trainings, as well as job shadowing opportunities
    • Language courses discounts
    Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

    Please be informed that we will contact selected candidates only.

    Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.

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