Technical Operations Specialist - Master Data

  • Łódź, łódzkie
  • Fabryczna 17, 90-344 Łódź, Polska pokaż mapę
  • Specjalista
  • 12.07.2019
  • Ważna jeszcze 20 dni (do 11.08.2019)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Fujitsu’s offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw, we run sales and client support services. The Global Delivery Center Poland located in Łódź and Katowice employs specialists in five business lines: Research & Development and Business Application Services, Remote Infrastructure Management, Business Process Outsourcing, Service Management, Service Desk. In Łódź, Fujitsu also employs specialists for internal Fujitsu services for the EMEIA region in the following areas: Finance (Accounts Payable, Accounts Receivable, General Ledger, Project and Contract Accounting, Treasury), Supply Chain and Order Management, Continuous Improvement, Assurance, Internal Audit, Product Pricing and Bid Finance as well as Human Resources. We welcome developers, quality assurance engineers, IT specialists, IT administrators, IT engineers, candidates interested in a career in IT, accounting and finance professionals, logistics specialists, linguists and customer service professionals.

    We are looking for

     

    Technical Operations Specialist
    - Master Data

     

    Miejsce pracy: Łódź

    Role Purpose 

     

    The role holder will work within an Operations team for Product Master Data.  The role holder works with little supervision and is self-sufficient acting with some depth of specialization in supporting a set of products and or systems to help maintain the availability of the IT service.  The role holder will be responsible for multiple aspects of technical support in order to enable the delivery of all requirements within their team. The role holder may have supervisory duties or deputize for a shift or team leader as necessary.

     

    Key Accountabilities  

    • Technical Capability. Works within a team with little supervision as an established specialist.  Has detailed knowledge in their area for example, systems, implementing technical changes, building software regimes, build evaluations, coaching and training of less experienced staff, infrastructure maintenance etc.
    • Scheduling & Automation. Ensures workload is run successfully. Makes good use of automation to reduce risk of errors. Escalates issues as appropriate to meet service level agreements.
    • Process. Demonstrates a clear understanding of technical support processes. Is able to utilize their technical knowledge to verify, validate and document the customer’s requirements and any changes to those requirements in a controlled manner. Is able to make recommendations to customers for improvements to the service.  Logs activities to provide the audit trail and raw data for statistical analysis, preparing and maintaining operational documentation to ensure that the team operates within defined guidelines and procedures
    • Problem Solving. Deals with problems escalated by other team members.  Has the ability to further develop their problem solving skills.  Takes ownership for listening to and understanding more complex problems. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
    • Team Working. Provides assistance and advice to others. Identifies and helps to address training needs in the team to support the team leader or manager.  Trains and coaches less experienced employees.  If the team is above a certain size this role may include some supervisory responsibilities.
    • Service Level. Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation resolve service delivery issues. Escalates issues as necessary to avoid any impact to the service provided.  Strives to exceed customer expectations.
    • Customer Relationship. Establishes working relationships with customers (may be internal and external) to deliver and enhance the service.
    • Business Awareness. Has an understanding of the customer’s technical requirements.  Is responsible for the successful delivery of all technical support activities within the agreed service levels. Recognizes and reports opportunities to the Team Manager and other relevant parties for additional business.
    • Professional Development. Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service.  

    Key Performance Indicators

    • Meets and improves service level requirements.
    • Successful management of escalations in a timely manner.
    • Feedback from key stakeholders and team.
    • Errors with workarounds or fixes provided in a timely manner.
    • Correct application of severity, impact and priority.
    • Up to date personal learning plan available.
    • Correct evaluation, understanding and documentation of customer requirements.
    • Successful management and implementation of changes.
    • Performance of the individual against service level agreement or timely escalation of any customer omissions or errors.
    • Effective communication and contribution to team discussions.
    • Health & safety standards met.
    • Standards maintained for information security.

    What you can expect?

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    HUMAN WORKPLACE

    • Work-life balance
    • Appreciation of your work, awards program
    • Support and motivation
    • Friendly atmosphere, diverse and international
    • Job security

    CAREER CHOICE AND DEVELOPMENT

    • External and internal training, courses, conferences
    • Opportunities for growth and promotions
    • Development opportunities in all directions
    • Friendly atmosphere, diverse and international – vertical and horizontal
    • Possibility to change department or scope

    EMPOWERMENT

    • We develop our unique know-how
    • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
    • Employees can have an impact on the services provided to clients, openness to dialogue

    INNOVATIVE TECHNOLOGIES

    • Access to high quality equipment and innovative technologies which we work with everyday
    • Industry-leading solutions, systems and programs

    EXTENSIVE BENEFIT PACKAGE

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    EMPOWERMENT

    company events such as picnics and Christmas parties, relaxation zones in the workplace, CSR programs, cinema tickets,
    internal contests, discounts for Fujitsu employees
    in selected venues

     

    COMFORT

    attractive locations
    in Łódź and Katowice, flexibility and home office for selected positions, team building meetings, hot and cold beverages


    HEALTH

    medical care, cafeteria benefit system: My Benefit, fresh fruits, Fujitsu sports teams e.g. running team or cycling team

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    Contact us!

    To apply for this opportunity, please send your CV in English.
    www: www.TheRealDeal.pl
    GDC: + 48 42 271 30 01
    EMEIA: + 48 514 861 909
    F: www.facebook.com/FujitsuPoland
    L: https://www.linkedin.com/showcase/career-at-fujitsu-poland/
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    Find and visit us!

    Textorial Park
    ul. Fabryczna 17
    90-344, Łódź

     

    University Business
    Park ul. Wólczańska 178
    90-530, Łódź

     

    Nowa Fabryczna
    ul. Składowa 35
    90-127, Łódź

     

    .KTW
    Aleja Roździeńskiego 1
    04-202, Katowice

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    INFORMATION CLAUSE

    We hereby inform you that:

    1. the administrator of your personal data is Fujitsu Technology Solutions Sp. z o.o. registered in Warsaw (02-231) at 137 Jutrzenki Street;
    2. contact with a person, who performs the tasks of the Data Protection Officer at Fujitsu Technology Solutions Sp. z o.o., is possible via an email address: [email protected]) or in writing to the address of the data administrator with the note „Data Protection Officer”;
    3. processing of personal data within the scope provided in the application takes place in order to conduct and resolve the recruitment process for the position, while the legal basis for their processing is art. 6 par. 1 lit a of the General Data Protection Regulation dated April 27, 2016.;
    4. Your personal data might be transferred to other entities of Fujitsu Technology Solution with which Fujitsu Technology Solutions Sp. z o.o. cooperates in the realization of the recruitment process.
    5. Your personal data might be forwarded to
      1. Izrael on the basis resulting from decision of the European Commission about the appropriate level of protection of personal data.
      2. Japan, using appropriate protection in the form of standard data protection clauses approved by the European Commission
      3. You have the right to obtain copies of data transferred to a third country based on a written request submitted to Fujitsu Technology Solutions Sp. z o.o.;
    6. Your personal data will be kept for the period of 12 months from the moment the application;
    7. You have the following rights related to the processing of personal data by the administrator:
      1. access;
      2. rectification;
      3. remove;
      4. processing restrictions;
      5. raise objections to the processing;
      6. transferring data to another personal data administrator;
      7. raise objection to the processing of data in the process of automated decision making, including profiling;
    8. You have the right to withdraw your consent to the processing of your personal data at any time, without affecting the legality of the processing which has been carried out on the basis of consent before its withdrawal;
    9. You have the right to lodge a complaint with the supervisory body competent for personal data protection, if you acknowledge that the processing of your data violates the provisions of the General Data Protection Regulation dated April 27, 2016.;
    10. providing Your personal data is voluntary, but necessary to take part in the recruitment process;
    11. Your personal data will not be processed in the process of automated decision making.