Ta oferta pracy jest nieaktualna od 22 dni. Sprawdź aktualne oferty pracy dla Ciebie

Technical Operations Specialist - Master Data

  • Łódź, łódzkie pokaż mapę
  • Specjalista
  • 04.03.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Fujitsu

    Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Fujitsu Global Delivery Center Poland employs specialists within six business lines: Research & Development and Business Application Services, Remote Infrastructure Management, BPO, Service Management, Service Desk and EMEIA Finance and Supply Chain Services. We invite to our team programmers, IT specialists, administrators and IT engineers, candidates interested in career in IT, accounting and finance specialists, linguists and customer service professionals.

    Technical Operations Specialist
    - Master Data

    About the job

    Role Purpose 
    The role holder will work within an Operations team for Product Master Data.  The role holder works with little supervision and is self-sufficient acting with some depth of specialization in supporting a set of products and or systems to help maintain the availability of the IT service.  The role holder will be responsible for multiple aspects of technical support in order to enable the delivery of all requirements within their team. The role holder may have supervisory duties or deputize for a shift or team leader as necessary.

    Key Accountabilities  

    • Technical Capability. Works within a team with little supervision as an established specialist.  Has detailed knowledge in their area for example, systems, implementing technical changes, building software regimes, build evaluations, coaching and training of less experienced staff, infrastructure maintenance etc.
    • Scheduling & Automation. Ensures workload is run successfully. Makes good use of automation to reduce risk of errors. Escalates issues as appropriate to meet service level agreements.
    • Process. Demonstrates a clear understanding of technical support processes. Is able to utilize their technical knowledge to verify, validate and document the customer’s requirements and any changes to those requirements in a controlled manner. Is able to make recommendations to customers for improvements to the service.  Logs activities to provide the audit trail and raw data for statistical analysis, preparing and maintaining operational documentation to ensure that the team operates within defined guidelines and procedures
    • Problem Solving. Deals with problems escalated by other team members.  Has the ability to further develop their problem solving skills.  Takes ownership for listening to and understanding more complex problems. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
    • Team Working. Provides assistance and advice to others. Identifies and helps to address training needs in the team to support the team leader or manager.  Trains and coaches less experienced employees.  If the team is above a certain size this role may include some supervisory responsibilities.
    • Service Level. Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation resolve service delivery issues. Escalates issues as necessary to avoid any impact to the service provided.  Strives to exceed customer expectations.
    • Customer Relationship. Establishes working relationships with customers (may be internal and external) to deliver and enhance the service.
    • Business Awareness. Has an understanding of the customer’s technical requirements.  Is responsible for the successful delivery of all technical support activities within the agreed service levels. Recognizes and reports opportunities to the Team Manager and other relevant parties for additional business.
    • Professional Development. Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service.  

    Requirements

    Key Performance Indicators

    • Meets and improves service level requirements.
    • Successful management of escalations in a timely manner.
    • Feedback from key stakeholders and team.
    • Errors with workarounds or fixes provided in a timely manner.
    • Correct application of severity, impact and priority.
    • Up to date personal learning plan available.
    • Correct evaluation, understanding and documentation of customer requirements.
    • Successful management and implementation of changes.
    • Performance of the individual against service level agreement or timely escalation of any customer omissions or errors.
    • Effective communication and contribution to team discussions.
    • Health & safety standards met.
    • Standards maintained for information security.

    Why Fujitsu ?

    Opportunities to build a successful career path
    Flexibility - we are open to dialogue– many positions allow working part time or home office
    Internal and external training
    Attractive salary
    Great atmosphere and a chance to work with inspiring people from all around the world
    Integration events and Corporate Social Responsibility projects
    Unlimited access to training platforms
    Relocation support
    Private medical care
    Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
    Discounts for Fujitsu employees in many places throughout Lodz
    Fresh fruit
    Find and visit us!

    FujitsuTextorial Parkul. Fabryczna 1790-344, Łódź
    Nowa Fabryczna
    ul. Składowa 35
    90-127, Łódź


    University Business Park Ul. Wólczańska 17890-530 Łódź

    I declare that I consent to processing by Fujitsu Technology Solutions Sp. z o.o. registered in Warsaw (02-231) at 137 Jutrzenki Street, my personal data contained in my application in order to carry out the recruitment process, in relation to art. 6 par. 1 lit. a of the General Data Protection Regulation dated April 27, 2016.

    INFORMATION CLAUSE

    We hereby inform you that:

    1. the administrator of your personal data is Fujitsu Technology Solutions Sp. z o.o. registered in Warsaw (02-231) at 137 Jutrzenki Street;
    2. contact with a person, who performs the tasks of the Data Protection Officer at Fujitsu Technology Solutions Sp. z o.o., is possible via an email address: [email protected]) or in writing to the address of the data administrator with the note „Data Protection Officer”;
    3. processing of personal data within the scope provided in the application takes place in order to conduct and resolve the recruitment process for the position, while the legal basis for their processing is art. 6 par. 1 lit a of the General Data Protection Regulation dated April 27, 2016.;
    4. Your personal data might be transferred to other entities of Fujitsu Technology Solution with which Fujitsu Technology Solutions Sp. z o.o. cooperates in the realization of the recruitment process.
    5. Your personal data might be forwarded to
      1. Izrael on the basis resulting from decision of the European Commission about the appropriate level of protection of personal data.
      2. Japan, using appropriate protection in the form of standard data protection clauses approved by the European Commission
      3. You have the right to obtain copies of data transferred to a third country based on a written request submitted to Fujitsu Technology Solutions Sp. z o.o.;
    6. Your personal data will be kept for the period of 12 months from the moment the application;
    7. You have the following rights related to the processing of personal data by the administrator:
      1. access;
      2. rectification;
      3. remove;
      4. processing restrictions;
      5. raise objections to the processing;
      6. transferring data to another personal data administrator;
      7. raise objection to the processing of data in the process of automated decision making, including profiling;
    8. You have the right to withdraw your consent to the processing of your personal data at any time, without affecting the legality of the processing which has been carried out on the basis of consent before its withdrawal;
    9. You have the right to lodge a complaint with the supervisory body competent for personal data protection, if you acknowledge that the processing of your data violates the provisions of the General Data Protection Regulation dated April 27, 2016.;
    10. providing Your personal data is voluntary, but necessary to take part in the recruitment process;
    11. Your personal data will not be processed in the process of automated decision making.