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Technical Product Manager (DIGITAL)

  • Kraków, małopolskie pokaż mapę
  • Kierownik
  • 10.05.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Technical Product Manager (DIGITAL)
    Location: Kraków
    Ref No: HTK/DIGITAL/TPM/04/2019

    HSBC is currently going through a period of transformative digital change and to remain competitive, must ramp up productive capacity in Digital and remove unnecessary barriers to go faster.

    To achieve this an integrated team to design, build and run digital services: HSBC Digital Solutions (HDS) has been created. This group will accelerate delivery by creating a common sense of purpose, unifying delivery accountability, pioneering new ways of working and enabling faster decisions to deliver the agreed digital agenda. Bringing together over 5,000 colleagues from across the Group, HDS will focus on designing, building and running digital services in HSBC. It will strengthen a shared sense of purpose, unify delivery accountability and enable faster execution.

    Communications Hub is an area within HDS who focus on delivering the products and platforms to provide personal and relevant communication on HSBC customer’s channel of choice.

    We are currently seeking an experienced individual to join this team as a Technical Product Manager. The role is accountable for managing technical backlog and providing technical guidance on product development by bringing Digital Product Managers, Architects, Engineering, DevOps, Security and Governance along with the journey.

    The successful candidate will be part of and work with the Communications Hub business and technical leadership team to ensure product and platform design and integration is world class. He or she will coordinate with other programs to ensure all required outcomes are delivered in the highest quality and standard. 



    • Work with Business, Digital Product Managers, Engineering and DevOps teams, and responsible for the delivery, on-going success & continuous improvement of a discrete set of products or business services, or shared products/platforms/environments that are used/consumed by other teams.
    • Accountable with the Architecture /Product Managers to review requirements from a testability perspective and formulate the non-functional requirements.
    • Work with HSBC's Dynamic and Technical platform to leverage site standards including site structure, page templates, accessibility, navigation, and the site information architecture.
    • Work with digital product manager to ensure that work is de-constructed and translated into development activities across teams
    • Accountable for the creation and management of epics, backlog management and prioritization across teams and for conformance to the IT operating model with regards to Agile and Technology Practices
    • Participate as part of the DevOps leadership team in ensuring consistent process and practice is maintained across the DevOps team and development, release and production service are maintained in line with expectation.
    • Accountable together with Security Specialists or Product Manger to formulate testable security requirements.
    • Accountable for ensuring compliance of the products and services with mandatory and regulatory requirements, control objectives in the risk and control framework and technical currency (in line with published standards and guidelines) and, with the architecture function, implementation of the business imperatives
    • Ensure service resilience, service sustainability, and recovery time objectives are met for all the software solutions delivered
    • Ensure the cost base for the products and services is managed in line with controls applied by the Head of (Product) Technology and associated Chief Information Officer (CIO) function
    • Drive development and support in the Cloud by following a ‘Cloud First’ strategy.

    What we’re looking for

    • At least 5-10 years of relevant IT experience, including exposure to technical product planning, full SDLC life cycle, systems analysis, and application development.
    • Experience working through the definition, design, and release cycle of delivering a software product to market - using Agile/Scrum methodologies
    • Strong stakeholder management, leadership, technical project management, time management, and problem-solving skills.
    • Experience in leading a technology team on a global scale preferred.
    • Experience working on content management systems preferably on Adobe Experience Manager.
    • Experience in creating technical and non-functional requirements and prioritizing them with functional requirements delivery.
    • A Bias for getting the job done; you recognize discordant views and take part in the constructive dialogue to resolve them.
    • Experience of environment(s) that contains complex activities that span functions, organizations, geographic regions, and cultures.
    • An enthusiasm and aptitude for learning new skills and practices


    • Application Architecture and Development, APIs build & deployment a plus
    • Experience in DevOps environment

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.


    You'll achieve more when you join HSBC.

    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]