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Technical Sales Support Coordinator (BPO Subject Matter Expert level)

  • Łódź, łódzkie pokaż mapę
  • Specjalista
  • 2018-06-20

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Fujitsu

    Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Fujitsu Global Delivery Center Poland employs specialists within six business lines: Research & Development and Business Application Services, Remote Infrastructure Management, BPO, Service Management, Service Desk and EMEIA Finance and Supply Chain Services. We invite to our team programmers, IT specialists, administrators and IT engineers, candidates interested in career in IT, accounting and finance specialists, linguists and customer service professionals.

    Technical Sales Support Coordinator (BPO Subject Matter Expert level)

    About the job

    Purpose of Role:

    The Technical Sales Support Coordinator is dedicated to deliver sales support with all actions aiming in enabling relevant business operations, working closely with sales and account teams and management.

    Key activities:

    • Ensure that all leads are handled according to the process
    • Active participation in process creation
    • Gain and maintain technical expertise for all products supported
    • Prepare accurate and timely responses to requests received
    • Manage current documentation
    • Operate on sales support systems
    • Communicate with sales representatives
    • Conceptualise and convey complex technical concepts in a clear and concise manner 
    • Proactive telephone contact with customers on Fujitsu product portfolio, virtualisation, integrated systems, virtual desktop
    • Provide mentoring and training to drive more detailed customer conversations among other team members

    Requirements

    Behavioral Competencies:

    • Highly motivated
    • Passionate about IT/technology - how it can be applied to business and customers
    • Results-oriented
    • Attention to details
    • Works proactively and is a team player
    • Able to thrive in fast-paced, detail oriented, and high-pressured environments
    • Able to effectively multi-task, working across several clients and project teams simultaneously

     

    Professional Competencies:

    •  Effective working relationships with customers, Fujitsu sales, service and project management stakeholders
    • Customer and business orientation
    • Experience in IT support or proven technical skills will be an asset (hardware/software knowledge depending on project assignment)
    • Formal education in IT would be an asset – to understand and explain basic computing principles (virtualisation, integrated systems, virtual desktop)
    • Fluency in particular foreign languages upon project assignment
    • Understanding the sales cycle and experience in working with sales staff will be an asset
    • Business awareness
    • Communication skills (written and verbal)

    Why Fujitsu ?

    Opportunities to build a successful career path
    Flexibility - we are open to dialogue– many positions allow working part time or home office
    Internal and external training
    Attractive salary
    Great atmosphere and a chance to work with inspiring people from all around the world
    Integration events and Corporate Social Responsibility projects
    Unlimited access to training platforms
    Relocation support
    Private medical care
    Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
    Discounts for Fujitsu employees in many places throughout Lodz
    Fresh fruit
    Find and visit us!

    FujitsuTextorial Parkul. Fabryczna 1790-344, Łódź
    Nowa Fabryczna
    ul. Składowa 35
    90-127, Łódź


    University Business Park Ul. Wólczańska 17890-530 Łódź

    I declare that I consent to processing by Fujitsu Technology Solutions Sp. z o.o. registered in Warsaw (02-231) at 137 Jutrzenki Street, my personal data contained in my application in order to carry out the recruitment process, in relation to art. 6 par. 1 lit. a of the General Data Protection Regulation dated April 27, 2016.

    INFORMATION CLAUSE

    We hereby inform you that:

    1. the administrator of your personal data is Fujitsu Technology Solutions Sp. z o.o. registered in Warsaw (02-231) at 137 Jutrzenki Street;
    2. contact with a person, who performs the tasks of the Data Protection Officer at Fujitsu Technology Solutions Sp. z o.o., is possible via an email address: [email protected]) or in writing to the address of the data administrator with the note „Data Protection Officer”;
    3. processing of personal data within the scope provided in the application takes place in order to conduct and resolve the recruitment process for the position, while the legal basis for their processing is art. 6 par. 1 lit a of the General Data Protection Regulation dated April 27, 2016.;
    4. Your personal data might be transferred to other entities of Fujitsu Technology Solution with which Fujitsu Technology Solutions Sp. z o.o. cooperates in the realization of the recruitment process.
    5. Your personal data might be forwarded to
      1. Izrael on the basis resulting from decision of the European Commission about the appropriate level of protection of personal data.
      2. Japan, using appropriate protection in the form of standard data protection clauses approved by the European Commission
      3. You have the right to obtain copies of data transferred to a third country based on a written request submitted to Fujitsu Technology Solutions Sp. z o.o.;
    6. Your personal data will be kept for the period of 12 months from the moment the application;
    7. You have the following rights related to the processing of personal data by the administrator:
      1. access;
      2. rectification;
      3. remove;
      4. processing restrictions;
      5. raise objections to the processing;
      6. transferring data to another personal data administrator;
      7. raise objection to the processing of data in the process of automated decision making, including profiling;
    8. You have the right to withdraw your consent to the processing of your personal data at any time, without affecting the legality of the processing which has been carried out on the basis of consent before its withdrawal;
    9. You have the right to lodge a complaint with the supervisory body competent for personal data protection, if you acknowledge that the processing of your data violates the provisions of the General Data Protection Regulation dated April 27, 2016.;
    10. providing Your personal data is voluntary, but necessary to take part in the recruitment process;
    11. Your personal data will not be processed in the process of automated decision making.