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Technical Service Engineer

Titanicom Tech Limited

8 00012 000 gross / mth.
  • Warmian-Mazurian

  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work
  • Immediate employment
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Responsible for handling enterprise users' server issue report or enquiryviaphone call, Email and instant messaging tool, etc. including ticket logging, progress tracking, ticket updating(adding logs) and ticket closure accordingtoClient's requirement;

  • Responsible for handling Inspur service partner onsite Engineers' enquiryandissue report via instant messaging tool, such as DingTalk, RocketChat, WeChat, etc including ticket logging, ticket progress tracking, ticket content update andticket closure according to client's requirement;

  • Responsible for assisting new hire or junior level (L1) technical support engineer's enquiry of troubleshooting steps and(or) solution and helping withanyother things necessary for solving enterprise user or onsite engineer's issuereported;

  • Responsible for helping whole team to meet requirement of the SLAs in phonecall, email and chat responding, issue solving rate , correct and accurate enquiryanswer rate, customer satisfaction, case status tracking or any other SLArequirement Inspur expects for;

  • To assist Project Manager with any concerning work assigned including but not limited to: giving new hire training, being a mentor, playing SME (Subject Matter Expert) role, etc. (For senior role, such as L1.5)

  • To play an important and model role in German/English team to help build upagood teamwork spirit and to help develop team to be a professional technical support team;

  • To help with other concerning task assigned by either Assistant Manager or Project Manager

Our requirements

  • Bachelor degree or above with computer science, automation, mechatronics or other engineering related majors is preferred;

  • Over 3 years' experience in server technical support, especially in server or PChardware operation or maintenance work;

  • Familiar with Linux, Windows Server and other major server operating systems;

  • Fluent German is must (C1 level or above), English or Chinese as secondlanguage is required / Fluent in English, Chinese is preferred;

  • Other skill or capabilities including but not limited to good communication skill, strong logical analysis ability, multi-tasks handling ability, working under pressure, Self-disciplined, honest, etc. 6. Able to accept overtime, rotating or substitution shift arrangement occasionally