Oferta pracy

Technical Services Associate with German

Qurate Retail Group Global Business Services

  • Wielicka 30, Podgórze, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
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Qurate Retail Group Global Business Services

Wielicka 30

Podgórze

Kraków

Your responsibilities

  • Supporting Qurate Retail Group employees worldwide in terms of all IT – related issue

  • Documenting problems and resolutions and creates documents for knowledge transfer

  • Providing access to systems/applications, working closely with applications development team members, and following established procedures, including ensuring compliance with applicable regulations

  • Performing a higher level of investigation which may include more time-consuming diagnosis and multiple steps

  • May be managing multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members.

Our requirements

  • Fluency in English and German

  • Experience in working with customers

  • Ability to adapt when, due to business demands, deadlines, and priorities change.

  • Excellent communication and interpersonal skills.

  • Strong analytical skills and attention to detail.

What we offer

  • Hybrid work model combining office & remote work

  • Being a part of the international IT team and exposure to our global business and how we work across a variety of markets including, the US, UK, Germany, Italy.

  • Open and trusted teamwork in which we value fun along the way.

  • Casual atmosphere and all of that you will experience in our modern office.

  • Competitive benefits that include among others private medical care, life insurance, multisport.

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea

  • employee referral program

The service Desk supports our employees with all IT-related issues. Knowledge Management Team makes sure that our Knowledge Base is up to date and all troubleshooting steps are well described. Training and Quality Team is responsible for preparation of our new Team Members and auditing quality of our service. Remote Desktop Support provides advanced technical support to US and UK Team Members and cooperates closely with site support groups within these locations. Identity Access Management takes care of access provisioning and termination processes across QRG brands. Data Privacy is a part of global Cybersecurity group and focuses on information security processes adherence, GDP regulations and data flow mappings for all applications inside QRG. We support our colleagues from US, UK, Germany, and Italy

Qurate Retail Group Global Business Services

The Qurate Retail Group offers the most engaging shopping experiences, combining the best of retail, media and social. In addition to being the world leader in video commerce, the Qurate Retail Group is #3 in ecommerce in North America and #3 in mobile commerce in the US.

The Qurate Retail Group consists of eight leading retail brands: QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, Grandin Road and Improvements and reaches over 360 million homes worldwide through 17 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs and in-store destinations .The Qurate Retail Group delivers increasingly personalized content to customers through data analytics and machine learning.

Qurate Retail Group Global Business Services center in Cracow is a member of the Quarte family that offers world-class Finance, HR, IT and Legal services to Quarte team members in Germany, Italy, Poland, the United Kingdom and the United States. Our GBS Centre is an exceptional facility, with an efficient and remarkable design and culture.

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