Oferta pracy

Technical Services Manager in ServiceNow

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Łódź

    Łódź, Łódź
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

Your responsibilities

  • Line management of the team. Implement a development team within structures, processes and the attitude of the employees deliver optimal experiences with service design, service delivery and enable their continuous improvement. Create an environment of trust and respect and reward excellent performance. Take responsibility for hiring, retaining and releasing personnel, training, coaching, and motivating. Provide regular and honest feedback to the team members. Support individual career development by maximizing opportunities to build experience and skills

  • Technical Expertise. Take responsibility for technical direction of a team members, including implementation planning and allocating tasks to team members. Drive implementation of process / tool improvements. Evaluate technical factors influencing the project, identify and assess risks and provide adequate solutions

  • Project Management. Ensure the team is delivering the assigned projects on schedule and with agreed level of quality by applying project management methodologies and tools within the assigned project. Plan, implement and close the assigned project on a professional manner. Prepare a structured project definition, cost model, and plan based on the requirements and ensures that all deliverables have clearly defined acceptance criteria. Translating business goals into specific objectives for organization

  • Profit and loss responsibility. Ensures that assigned contracts are delivered according to all assumptions and also within assigned budget

  • Customer Focus. Builds a customer centric organization in terms of structures, processes and mindset that delivers best-in-class customer experience and meaningful innovation. Builds personal relationships with customers to understand their needs and to position Fujitsu as trusted advisor. Proactive research for a new customers and projects

  • Strategy and Vision Responsible for the strategy and choice of development partners, methods, standards, tools to ensure that the customer solution adheres to best practice within the constraints of the development environment (e.g. budget, resources and customer’s preferred modus operandi). Communicates the vision and strategy of the business, the rationale for change and the potential impact

  • Innovation. Uses new technologies and methods actively to develop highly competitive products and applications Analyzing new technology trends to advice teams in case of technical decisions inside running projects.

  • Communication. Ensure cross communication with other teams and departments

  • Documentation. Provides technical documentation on realized modules / products, following internal standards

  • Maintenance. Provides Back Level maintenance support, including problem solving, for modules belonging to developed products or applications

  • Lifecycle. Provides development support during lifecycle of modules and products. Is responsible for development of new versions and updates based on defined requirements

Our requirements

  • Mix of service and project management skills

  • Experience in working with a dynamic environment and constantly changing circumstances

  • Minimum 10 years of business experience in service oriented environment

  • Managerial skills record between 3-5 years

  • Strong business awareness

  • Business driven approach

  • Tactical and strategic thinking

  • Strong leadership and interpersonal skills

  • Sound planning and organizational skills

  • Proficiency in the English language

  • Passion for development!

  • ServiceNow experience and certification is a plus

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives