Oferta pracy

Technical Services Manager (IT Infrastructure Department)

Fujitsu Technology Solutions Sp. z o.o.O firmie

Fujitsu Technology Solutions Sp. z o.o.

aleja Roździeńskiego 1

Katowice

Do you consider yourself as a leader who can drive others to develop great things? Does building capabilities and teams excite you? Do you have a knowledge in Cloud or DevOps area? If ‘yes’ keep reading – because it seems there is an opportunity for you and for us to meet together. We are looking for a Technical Services Manager who would take responsibility of expanding our Cloud and DevOps teams and have ownership of delivery in these areas.
Technical Services Manager (IT Infrastructure Department)

As a leader you will:

  • Manage and drive operations team to achieve business targets
  • Drive and implement high performance culture in your teams
  • Identify and develop people with leadership potential
  • Ensure Talent and Resource Management processes are properly executed in your areas
  • Be a role model of a leader to your direct reports and other managers

As an Account Management you will:

  • Manage SLA performance and customer expectations for excellent delivery
  • Be in charge of accurate billing of services to your customers as well as keeping financial control of your operations
  • Conduct monthly operational reviews and quarterly business reviews with the relevant stakeholders
  • Assess risks and define mitigation actions according to the risk management process in order to ensure business continuity
  • Act as a final point of escalation for your customers
  • Build strong relationship with both account teams and customers
  • Proactively seek for improvement of service support standards & practices

As a member of a department’s leadership team you will:

  • Develop and recommend strategic and tactical plans for the delivery of technical services
  • Drive initiatives in the management team and our organization that contribute to long-term operational excellence
  • Lead local and global projects that increase the maturity of the operations
  • Support pre-sales activities
  • Cooperate with RIM Services/Tower Managers for continuous improvements or cross-services delivery
  • Drive building, transforming and adapting the department in terms of continuous improvement
  • Excellent English speaker
  • German language would be an asset
  • Previous experience in a leadership role
  • Adequate knowledge of organizational effectiveness and operations management
  • Previous experience in technical aspects in at least one of the following areas:
    - Public Cloud platforms (Azure, AWS)
    - DevOps tools and methodology
  • Previous experience or possessing big potential in finance, commercials and negotiations
  • Excellent interpersonal and operational skills
  • Excellent people management skills
  • Excellent operational & strategic business acumen
  • Logical and analytical approach
  • Extensive knowledge of the ITIL Service Support standards & practices
What you can expect? HUMAN WORKPLACE
  • Work-life balance
  • Appreciation of your work, awards program
  • Support and motivation
  • Friendly atmosphere, diverse and international working environment
  • Job security
CAREER CHOICE AND DEVELOPMENT
  • External and internal training, courses, conferences
  • Opportunities for growth and promotions
  • Development opportunities in all directions – vertical and horizontal
  • Possibility to change department or scope
EMPOWERMENT
  • We develop our unique know-how
  • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
  • Employees can have an impact on the services provided to clients, openness to dialogue
INNOVATIVE TECHNOLOGIES
  • Access to high quality equipment and innovative technologies which we work with everyday
  • Industry-leading solutions, systems and programs

EXTENSIVE BENEFIT PACKAGE

FUN @ WORK

Various company events for employees and their families.
Team building events.
Cinema tickets, internal contests.
Relaxation zones in the workplace.
Discounts for employees.
CSR programs, initiatives and activities in areas such as environment, community involvement & development, diversity & inclusion, wellbeing and operating practices. 

COMFORT

Attractive locations in Łódź, Katowice and Warsaw.
Flexibility and home office opportunities.
Delicious tea and coffee.

HEALTH

Private medical care.
Fresh fruits.
Cafeteria benefit system.
Fujitsu sports teams e.g. running or cycling team.

Textorial Park
ul. Fabryczna 17
90-344, Łódź
 
University Business
Park ul. Wólczańska 178
90-530, Łódź
 
Nowa Fabryczna
ul. Składowa 35
90-127, Łódź
 
.KTW
Aleja Roździeńskiego 1
04-202, Katowice

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