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Technical Services Manager – RIM Department

  • Łódź, łódzkie pokaż mapę
  • Kierownik
  • 03.10.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Fujitsu Global Delivery Center Poland employs specialists within six business lines: Research & Development and Business Application Services, Remote Infrastructure Management, BPO, Service Management, Service Desk and EMEIA Finance and Supply Chain Services. We invite to our team programmers, IT specialists, administrators and IT engineers, candidates interested in career in IT, accounting and finance specialists, linguists and customer service professionals.

    Technical Services Manager – RIM Department

    About the job

    Purpose of Role:
    • Responsibility of Technical Services Manager is to provide Infrastructure and Service Management (3rd Line Data Centre and End User Computing areas) services according to ITIL processes:
      • Incident management
      • Change Management (Standard Changes / RfSs)
      • Asset Management
      • Service Level Management
      • Continuous Service Improvement
    • The role holder manages and directs teams in the planning, development and maintenance of information systems infrastructure, including long range planning and budgeting.


    • Manages and directs operations team to achieve business targets
    • Leads and implements high performance culture in their teams
    • Identifies and develops people with management potential
    • Ensures Talent and Resource Management processes are properly executed in their areas

    Account Management

    • Manages SLA performance and customer expectations for excellent delivery
    • Being in charge of accurate billing of services to their customers as well as keeping financial control of their operations
    • Conducts monthly operational reviews and quarterly business reviews with the relevant stakeholders and keeps the Statement of Work (SOW) up to date
    • Assesses risks and defines mitigation actions according to the risk management process in order to ensure business continuity
    • Acts as a final point of escalation for their accounts
    • Builds strong relationship with both account teams and customers
    • Proactively seeks for improvement of service support standards & practices “CSIP”
    • Ensures team follows standard operating procedures for all operational functions
    • Assists in developing or updating standard operating procedures for all business operational activities

    Capability development and strategic planning

    • Develops and recommends strategic and tactical plans for the delivery of technical services
    • Drives initiatives in the management team and organizationally that contribute to long-term operational excellence
    • Leads local and global projects that increase the maturity of the operations
    • Supports in pre-sales activities, including service modelling for MIS tenders


    Skills & Qualifications
    • Excellent English speaker
    • Previous experience in a managerial role
    • Adequate knowledge of organizational effectiveness and operations management
    • Previous experience in technical aspects of the infrastructure related Service at least in one of the following areas:
      • Microsoft Active Directory and Microsoft Security Model
      • Server Management (UNIX/Linux/Wintel)
      • Networking Protocols and/or Hardware
      • Databases (My SQL, MS SQL, Oracle, etc.)
      • Virtualization Technologies (Citrix, etc.)
      • Enterprise Management (SCCM, SCOM, etc.)
      • Storage (Fujitsu, IBM, Hitachi, NetApp, etc.)
    • Previous experience or possessing big potential in finance, commercials and negotiations
    • Excellent interpersonal and operational skills
    • Excellent people management skills
    • Excellent operational & strategic business acumen
    • Logical and Analytical approach
    • Extensive knowledge of the ITIL Service Support standards & practices

    Why Fujitsu ?

    Opportunities to build a successful career path
    Flexibility - we are open to dialogue– many positions allow working part time or home office
    Internal and external training
    Attractive salary
    Great atmosphere and a chance to work with inspiring people from all around the world
    Integration events and Corporate Social Responsibility projects
    Unlimited access to training platforms
    Relocation support
    Private medical care
    Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
    Discounts for Fujitsu employees in many places throughout Lodz
    Fresh fruit
    Find and visit us!

    FujitsuTextorial Parkul. Fabryczna 1790-344, Łódź
    Nowa Fabryczna
    ul. Składowa 35
    90-127, Łódź

    University Business Park Ul. Wólczańska 17890-530 Łódź

    I declare that I consent to processing by Fujitsu Technology Solutions Sp. z o.o. registered in Warsaw (02-231) at 137 Jutrzenki Street, my personal data contained in my application in order to carry out the recruitment process, in relation to art. 6 par. 1 lit. a of the General Data Protection Regulation dated April 27, 2016.