Oferta pracy

Technical Services Team Manager

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Offer expired 20 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor, team manager

Fujitsu Technology Solutions Sp. z o.o.

Wólczańska 182

Łódź

Your responsibilities

  • The role holder is responsible for managing a small team of technical people, or virtual team, planning and guiding service delivery, achieving required service levels and customer satisfaction. Role holder deploys, manages and develops people, aspires to deliver impeccable service and controls costs.People Management. Manages, motivates and develops a small team of technical specialists, ensuring that the service levels are met.

  • Customer Relations. Establishes relationships with customers and a range of managers across Fujitsu.

  • Risk Management. Establishes and manages risk for the team’s technical skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting our commitments.

  • Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service, taking into account changing priorities or issues. Uses strengths of team to achieve effective and efficient delivery of service within Service Level Agreement. (SLA)

  • Service Delivery. Using strengths of team to achieve effective and efficient delivery of service. Ensure the delivery of services to meet SLAs as a minimum.

  • Professional Specialization. Focus and attention is primarily on the specific services which the team is delivering to their current Customer base. Responsible for improving core skills, adopting standard processes and encouraging re-use.

  • Tools Mastery. Ensures adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage.

  • Domain Knowledge: ServiceNow knowledge and experience is an asset

Our requirements

  • Maintaining and growing technical skill levels of the team and parallel growth in soft skills, to balance technical capability

  • Coaching and mentoring team.

  • Awareness and conformance to all relevant standards.

  • All aspects of Performance Management process completed

  • Build relationships with internal peers, stakeholders and customers as appropriate

  • Customer feedback.

  • Recognize where risk exists and communicate that risk to the appropriate channels, with a proposal to address the problem.

  • Regular review of all service issues and exceptions.

  • Encourages the use of best practice across the team, including documenting and sharing with others.

  • Adherence to standard processes.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives