Technical Services Team Manager

Fujitsu Technology Solutions Sp. z o.o.

  • West Pomeranian

    West Pomeranian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • home office work
  • remote recruitment

Your responsibilities

  • Technical Capability. Manages, leads and motivates a team supporting other teams and team members with technical queries relating to customer specific maintenance, issues and problems. Supervises a team that delivers support to a wide range of technical systems or in-depth product knowledge, helping to define and implement technical best practice to ensure service levels are met.

  • People management / soft skills. Identifying and developing people with technical or management potential. Identifying and recruiting appropriate people. Deploying work packages/objectives appropriately.

  • Business Awareness. Develops an understanding of the customers’ environment and service delivery requirements to enable successful delivery of the service. Ensuring that Service requirements are clear and understood. Plans to achieve cost effective results.

  • Process. Manages established processes/procedures, drives improvements as appropriate to resolve enquiries, issues or problems. Controls and maintains operational documentation to ensure that the team operates within defined guidelines and procedures Manages continuous service improvement.

  • Problem Solving. Takes ownership of issues identified. Seeks and manages team to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process. Co-operates and instructs on-site engineers of diagnosed server issues. Understanding what needs to be done to meet requirements and achieve SLA’ s.

  • Service Level. Manages and plans work and reports on progress against service level, cost, time and specification. Drives to continuously meet and exceed customer expectations. Achieves service levels either in problem resolution and/or in maintaining the availability of the service.

  • Management/Team Working. Leads, motivates and develops a service delivery team with minimal supervision, to ensure effective team working and delivery of required output. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.

  • Customer Relations. Establishes multiple relationships with all levels within the customer and own organization both internally and externally to improve customer satisfaction and service delivery. Acts as escalation point for client and customer. Intervenes to achieve required result.

  • Professional Development. Takes responsibility for learning about current products / systems builds / infrastructure layouts, to support daily business requirements. Ensures team stays up to date with current and new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability. Develops appropriate leadership styles and interpersonal skills to perform role.

Our requirements

  • Excellent English and speaker (at least C1 level)

  • Previous experience as a Team Manager/Lead in IT Infrastructure Area

  • Excellent interpersonal and operational skills

  • Excellent people management skills

  • Logical and Analytical approach

  • Knowledge of the ITIL Service Support standards & practices

What we offer

  • You will work in a collaborative, close-knit team

  • You will be encouraged to work smart and work in your own way

  • You will be a part of a leading global technology business

  • You will be trusted to deliver your work

  • You will get an extensive benefit package supporting your work-life balance, health and comfort to work from home

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • extra social benefits

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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