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Technical Specialist

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Technologies we use


  • IWS


  • CA7

  • ACF2

  • RACF

  • WAPL

  • REXX

  • Dynamic Workload Console

  • Confluence

  • Jira

  • Jenkins

  • Git

  • GitHub

About the project

Digital Business Automation (DigiBA) are a global function with over 250 staff in 12 countries. We are responsible for defining and implementing the strategy for a number of critical products across the organization, as well as ensuring their availability, recoverability and security.

In order to facilitate the adoption of this strategy we are currently looking for a Technical Specialist (IWS/CA7 Administrator) with an ability to manage Tivoli / IBM Workload Scheduler (TWS / IWS) including installation / upgrading the system, configuration, restoring, testing the system.

Your responsibilities

  • Mainframe batch scheduler management

  • Ensuring delivery to the customer while adhering to established global standards and best practice

  • Maintain and exceed existing SLA’s and ensure compliance to HSBC policies at all times

  • Actively participate in achieving organizational efficiency objectives and undertake analysis on day-to-day work to drive automation on deliveries thereby minimizing repetitive and standardized tasks/processes

  • Ensure the best practices are used to support the diverse customer group

  • Work closely with the stakeholders to avail/impart all necessary training from time to time to ensure enhanced service delivery Deliver the solutions / deliverables per the agreed requirements with regards to project timelines

  • Work on critical / complex incidents & issues and ensure completion within agreed deadlines

  • Perform Project Management activities as may be applicable in the project

  • Expect to provide the 24*7 On-call support as per business requirements

Our requirements

  • Minimum 2 years’ experience of managing a Tivoli / IBM Workload Scheduler (TWS / IWS) environment (v9.1 or later) e.g. configuring the product, applying updates, performing system upgrades, executing disaster recovery / resilience testing.

  • Experience of testing, evaluating, and deploying new product functionality and / or fix packs released by the vendor

  • Experience of providing production support / troubleshooting for TWS / IWS infrastructure issues

  • Strong Mainframe background and knowledge of z/OS

  • Excellent verbal and written English skills

  • Proven project management skills and adoption of agile working practices

  • Experience of working with or building Job Control Language (JCL)

  • Ability to work independently and with minimal supervision


  • Experience of implementing security / access controls on TWS / IWS using RACF or ACF2

  • Strong knowledge of and prior experience of maintaining associated products e.g. CA JCL Check, CA Endevor, Horizont XINFO, TWS/Audit, SmartJCL

  • Experience in developing and delivering test plans, test scripts, regression packs

  • Ability to code / script using WAPL (Workload Automation Programming Language) and REXX (Restructured Extended Executor) programming languages.

  • Past experience of installing and configuring DWC (Dynamic Workload Console) to work in conjunction with IBMz Workload Scheduler.

  • Past experience of using CA Workload Automation CA7 in either a scheduler or administrator role.

  • Experience of developing solutions using Zowe

  • Experience of test and issue management tools e.g. Jira, RTC, TestRail and Quality Centre

  • Experience of Agile methodologies – Scrum, Kanban, Lean UX

  • Experience of working with Scheduling Tools

What we offer

  • Stable job in professional team

  • Interesting path of career in an international organization

  • Consistent scope of responsibilities

  • Private health care, employees’ benefits

  • Possibility of remote working

  • Commutable office location – Kapelanka street

  • Casual dress code

  • Cultural exchange

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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