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Technical Support Agent with Spanish & English

HCL PolandAbout the company

  • Opolska 112, Kraków
    Kraków, Lesser Poland
  • Valid for 25 days
    until: 11 Jul 2021
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

HCL Poland

Opolska 112

Kraków

Technologies we use

Operating system

Your responsibilities

Tasks:

As a Technical Support Agent with HCL Technologies, you will perform a support role for the Spanish-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities:

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users

• Route problems to internal support group

• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge

• Administer and provide User Access in various systems

• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Our requirements

Soft Skills:

• Excellent communication and conversation skills (both verbal and written)

• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations

• Ability to acquire new information quickly and the willingness to do so at all times

• Willingness to embrace the 24/7 work environment

Technical Requirements:

• Understanding of the IT environment and readiness to learn new processes and technologies

• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware

• ITIL knowledge would be an asset

Language Requirements:

• Spanish – at least B2

• English – at least B2

This is how we organize our work

This is how we work

  • in house

What we offer

  • Clear career path in a growing multinational organization

    • Benefits

    • sharing the costs of sports activities

    • private medical care

    • sharing the costs of foreign language classes

    • life insurance

    • remote work opportunities

    • flexible working time

    • integration events

    • retirement pension plan

    • extra social benefits

    • employee referral program

    • charity initiatives

    • clear career path in a growing multinational organization

    Recruitment stages
    1

    Application

    2

    Shorlisting

    3

    Technical & HR Interview

    4

    Offer Rollout

    HCL Poland

    HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs’ working in 46 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 9.94 billion for 12 Months Ended 31st March, 2020.

    We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

    HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 35 customers in 18 different languages.

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    At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.