HireRight Poland Sp. z o.o.

Technical Support Analyst

HireRight Poland Sp. z o.o.O firmie

  • Uniwersytecka 18, 40-007 Katowice, Polska

    Katowice, śląskie
  • Ważna jeszcze 20 dni
    7 Luty 2020
  • Pełny etat
  • Specjalista
Ready to work for a truly global company? Apply today!

Technical Support Analyst

Location: Katowice

Job Description

Due to creating a new department in our office we are looking for 5 Technical Support Analysts to join our company! 

This role will diagnose, triage and escalate reported issues to appropriate teams utilizing in-depth product knowledge. The role will facilitate the resolution for business impacting incidents and service requests, while keeping customer satisfaction as the primary goal.

Responsibilities:

  • Monitor HireRight proprietary production systems, platforms and processes and use tools to troubleshoot and isolate issues.
  • Monitor event processes, message queues and workflow processing software involving web.
  • Enter new trouble tickets, escalate existing tickets and keep users informed of status.
  • Ensure documentation of tickets as they are created are up to the standard of HireRight Technology Solutions Center.
  • Keep procedures and troubleshooting links and tools up to date.
  • Create site availability reports for customer SLAs and KPIs.
  • Troubleshoot, manage and resolve production systems, platforms and processes.
  • Identify network, system and service issues separately from software source code errors.
  • Utilize check lists, uptime report, and event root cause investigation as necessary.
  • Work with level 2 and 3 Technical Solutions Center staff and development team to troubleshoot issues, document software issues, application and system issues.
  • Support all Hireright custom product/processes and software.
  • Communicate with internal users, Technical Client Advocates and Technical support concerning case status, prioritization, and resolution plans.
  • Ensure software problems are effectively managed and communicated to resolution.
  • Keep current the status/resolution plan for critical issues and communicate to proper stakeholders (e.g. Technical Client Advocates, Customer Service).
  • Establish a close working relationship across multiple departments.

Experience:

  • Around 2 years’ experience in technical or application support roles.
  • Familiarity with product / technologies / troubleshooting preferred.
  • Must have previous experience in general technology support (hardware, software, diagnostic process).

Knowledge & Skills:

  • Fluent in English
  • Entry level for less complex support and administrative tasks requiring basic knowledge of standardized rules, and some previous training or experience.
  • Has some knowledge, experience and skill in applying straightforward procedures.
  • Understands how one’s work relates to, or coordinates with, the work of others in the unit.
  • Demonstrates one or more specialized skills for a variety of activities.
  • Ability to work different shifts (24/7) - night shift work allowance.

We Offer

HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

Private Medical Care
Lunch Vouchers
Group Life Insurance
Coffee, Tea, Hot Chocolate
Company Sponsored Team Activities
Annual Bonus
Friendly Atmosphere
Career Path & Opportunities to Grow
Multi-sport / Edenred card
Paid Lunch Break (30 Minutes)
Language Courses (English)
Football Table, Darts, TV
Social Fund (Holiday Allowance, Glasses Voucher)
Summer & Winter Party
Professional Training
Private Medical Care
Multi-sport / Edenred card
Lunch Vouchers
Paid Lunch Break
(30 Minutes)
Group Life Insurance
Career Path
& Opportunities to Grow
Coffee, Tea, Hot Chocolate
Football Table, Darts, TV
Company Sponsored Team Activities
Social Fund (Holiday
Allowance, Glasses Voucher)
Annual Bonus
Summer & Winter Party
Friendly Atmosphere
Professional Training

About Us

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

If you would like to join us in accomplishing our mission, please send us your CV in English using “Apply” button below:
Please be advised that your application might be also considered for other positions within HireRight

 

View all our current vacancies visit: www.hireright.com/emea/careers 

HireRight Katowice received a Manpower ‘Friendly Work Environment’ award.
 
For more information about our company and Katowice office, please be sure to visit us on Facebook - https://www.facebook.com/hirerightPL/

HireRight is an Equal Opportunity Employer

„Zgodnie z art. 24 ust. 1 ustawy z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r., Nr 101, poz. 926 z późn. zm.) informuję, iż administratorem danych osobowych przekazanych przez Panią/Pana dobrowolnie w celu przeprowadzenia rekrutacji jest HireRight Poland Sp. z o.o. z siedzibą w Katowicach przy ul. Uniwersyteckiej 18. Dane osobowe będą udostępnianie tylko i wyłącznie podmiotom upoważnionym na podstawie przepisów prawa. Posiada Pani/Pan prawo dostępu do treści swoich danych oraz ich poprawiania”.

„Jeżeli chcesz, aby po zakończeniu rekrutacji Twoje CV pozostało w bazie danych HireRight Poland Sp. z o.o. z siedzibą w Katowicach przy ul. Uniwersyteckiej 18 w celu wykorzystania w przyszłości, zamieść w swoich dokumentach aplikacyjnych poniższą zgodę.

Wyrażam zgodę na archiwizację i wykorzystywanie w przyszłych procesach rekrutacyjnych mojego CV i innych dokumentów aplikacyjnych, dla potrzeb związanych z ewentualnym przyszłym procesem rekrutacji, zgodnie z ustawą z dnia 29 sierpnia 1997 roku o ochronie danych osobowych (tj.Dz. U. z 2002 r., Nr 101, poz. 926 z późn. zm.).”

Technical Support Analyst

Numer ref.: Location: Katowice

Job Description

Due to creating a new department in our office we are looking for 5 Technical Support Analysts to join our company! 

This role will diagnose, triage and escalate reported issues to appropriate teams utilizing in-depth product knowledge. The role will facilitate the resolution for business impacting incidents and service requests, while keeping customer satisfaction as the primary goal.

Responsibilities:

  • Monitor HireRight proprietary production systems, platforms and processes and use tools to troubleshoot and isolate issues.
  • Monitor event processes, message queues and workflow processing software involving web.
  • Enter new trouble tickets, escalate existing tickets and keep users informed of status.
  • Ensure documentation of tickets as they are created are up to the standard of HireRight Technology Solutions Center.
  • Keep procedures and troubleshooting links and tools up to date.
  • Create site availability reports for customer SLAs and KPIs.
  • Troubleshoot, manage and resolve production systems, platforms and processes.
  • Identify network, system and service issues separately from software source code errors.
  • Utilize check lists, uptime report, and event root cause investigation as necessary.
  • Work with level 2 and 3 Technical Solutions Center staff and development team to troubleshoot issues, document software issues, application and system issues.
  • Support all Hireright custom product/processes and software.
  • Communicate with internal users, Technical Client Advocates and Technical support concerning case status, prioritization, and resolution plans.
  • Ensure software problems are effectively managed and communicated to resolution.
  • Keep current the status/resolution plan for critical issues and communicate to proper stakeholders (e.g. Technical Client Advocates, Customer Service).
  • Establish a close working relationship across multiple departments.

Experience:

  • Around 2 years’ experience in technical or application support roles.
  • Familiarity with product / technologies / troubleshooting preferred.
  • Must have previous experience in general technology support (hardware, software, diagnostic process).

Knowledge & Skills:

  • Fluent in English
  • Entry level for less complex support and administrative tasks requiring basic knowledge of standardized rules, and some previous training or experience.
  • Has some knowledge, experience and skill in applying straightforward procedures.
  • Understands how one’s work relates to, or coordinates with, the work of others in the unit.
  • Demonstrates one or more specialized skills for a variety of activities.
  • Ability to work different shifts (24/7) - night shift work allowance.

About Us

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

We Offer

HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

Private Medical Care
Lunch Vouchers
Group Life Insurance
Coffee, Tea, Hot Chocolate
Company Sponsored Team Activities
Annual Bonus
Friendly Atmosphere
Career Path & Opportunities to Grow
Multi-sport / Edenred card
Paid Lunch Break (30 Minutes)
Language Courses (English)
Football Table, Darts, TV
Social Fund (Holiday Allowance, Glasses Voucher)
Summer & Winter Party
Professional Training
If you would like to join us in accomplishing our mission, please send us your CV in English using “Apply” button below:

 

View all our current vacancies visit: www.hireright.com/emea/careers 

HireRight Katowice received a Manpower ‘Friendly Work Environment’ award.
 
For more information about our company and Katowice office, please be sure to visit us on Facebook - https://www.facebook.com/hirerightPL/

HireRight is an Equal Opportunity Employer

„Zgodnie z art. 24 ust. 1 ustawy z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r., Nr 101, poz. 926 z późn. zm.) informuję, iż administratorem danych osobowych przekazanych przez Panią/Pana dobrowolnie w celu przeprowadzenia rekrutacji jest HireRight Poland Sp. z o.o. z siedzibą w Katowicach przy ul. Uniwersyteckiej 18. Dane osobowe będą udostępnianie tylko i wyłącznie podmiotom upoważnionym na podstawie przepisów prawa. Posiada Pani/Pan prawo dostępu do treści swoich danych oraz ich poprawiania”.

„Jeżeli chcesz, aby po zakończeniu rekrutacji Twoje CV pozostało w bazie danych HireRight Poland Sp. z o.o. z siedzibą w Katowicach przy ul. Uniwersyteckiej 18 w celu wykorzystania w przyszłości, zamieść w swoich dokumentach aplikacyjnych poniższą zgodę.

Wyrażam zgodę na archiwizację i wykorzystywanie w przyszłych procesach rekrutacyjnych mojego CV i innych dokumentów aplikacyjnych, dla potrzeb związanych z ewentualnym przyszłym procesem rekrutacji, zgodnie z ustawą z dnia 29 sierpnia 1997 roku o ochronie danych osobowych (tj.Dz. U. z 2002 r., Nr 101, poz. 926 z późn. zm.).”

Please be advised that your application might be also considered for other positions within HireRight

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