Oferta pracy

Technical Support and Team Leader

PayU S.A.

  • Białystok

    Białystok, Podlaskie
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • home office work, hybrid work
  • remote recruitment

Technologies we use

Expected

  • SQL

Optional

  • Java

  • PHP

About the project

We are looking for a Support Team Leader who will be responsible for providing global first-class tech support, measure and improve the service, according to SLAs and KPIs.

You will be assisting our customers during their integrations stage when they decide to work with PayU, walking them through the technical integration process making it as seamless and possible.

Your responsibilities

  • A leader - be able to guide and mentor the team members

  • Create KPIs and monitor them

  • Manage the daily activities of the team

  • Handle customer escalations, complex, and on-going problem situations

  • Manage communication with other departments

  • Promote and enforce support procedures and processes

  • Technical and integration support of PayU Merchants

  • Ownership of Incidents, Requests and Problems until case gets resolved

  • Monitoring of all necessary applications, dashboards, transaction platforms, logs, communication channels etc.

  • Diagnostics of Incidents, requests and problems

Our requirements

  • At least 2 years’ experience as a technical support team leader and working with global customers

  • Experience with Help Desk ticketing system management, ticketing routing and maintaining a high level of service according to SLA and KPIs

  • Experience with API calls, logs, and SQL - Mandatory

  • Proven experience in execution of complex customer service issues, tier 2 is an advantage

  • A people person, teamwork, leader, positive can-do attitude and customer-centric approach

  • Ability to understand and troubleshoot system/API/applications flows and provide solutions

  • Ability to learn and support new platforms quickly, self-taught, and self- reliance when finding solutions

  • Basic Programming experience (Java, PHP, REST, HTTP) will be an advantage

  • English - fluent required

  • Relevant Bachelor degree (Computer, Industrial Engineering, etc.)

What we offer

  • Employment under a contract of employment

  • Possibility to develop in the area of Tech Support and Integration and learn from the experts

  • Benefits: ability to develop one’s own package in MyBenefit system

  • Access to an internal training platform

  • Possibility to work fully remotely or in a hybrid model

  • Friendly work atmosphere in a cooperation-driven team, that will support you everyday

  • Work in an international organization operating in a rapidly changing industry

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • remote work opportunities

  • integration events

Our working environment:

  • A diverse working environment within a multicultural setting

  • An inclusive environment that ensures we listen to a diverse range of voices when making decisions

  • A positive, get-things-done workplace

  • A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)

  • Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale

  • A democratic work environment where you can drive your outcomes

About PayU

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

PayU S.A.

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact.

Find out more www.payu.com

Our Commitment To Building A Diverse And Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.

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