Oferta pracy

Technical Support Associate with German

JAMF

6 5007 100 gross / mth.
  • Opole

    Opole, Opole
  • offer expired 25 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work, hybrid work
  • Immediate employment
  • remote recruitment

Technologies we use

Expected

  • MacOS

  • iOS

  • Systems Administration

Your responsibilities

  • Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction.

  • Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers.

  • Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues.

  • Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction.

  • Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues.

  • Other duties and special projects as assigned.

  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization.

  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity.

  • Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work.

Our requirements

  • Bachelor’s Degree, or equivalent experience (preferred).

  • Communication (Level B2/C1 ) in German and English (required).

  • Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences.

  • Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware.

  • Capacity to multi-task and quickly prioritize duties.

  • Exceptional customer service skills.

  • Strong interpersonal and organizational skills.

  • Excellent written and oral communication skills to thrive in a fast-paced environment.

  • Ability to work independently and as part of a team.

  • Experience with macOS, Windows, and/or Linux server platforms is desirable.

Optional

  • Experience with macOS, iOS, is preferred.

What we offer

  • Commitment in growing you as a professional and your overall career growth.

  • 30 vacation days + 24h volunteer days a year to dedicate to any non-profit organization of your choice.

  • Medical healthcare with dental coverage.

  • Pension plan.

  • Monthly phone reimbursement.

  • A brand new Macbook Pro and an iPhone for you to do your best work.

  • An office committee dedicated to organizing social events.

  • Employee Stock Purchase program.

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • no dress code

  • coffee / tea

  • employee referral program

  • extra leave

  • employee stock purchase program

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. We understand the world is different than it was a year ago and we are extremely flexible when it comes to working form home. This may be remote position with occasional visits in Katowice office.

The Technical Support Associate works from Monday - Friday between 7 AM - 5 PM shifts. The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customer queries related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution.

You are the right kind of Jamf if:

You go above and beyond for others, you are genuine and willing to help, always. You support the team around you, you don’t point fingers or pass blame. You value different perspectives, in how you work and how you learn. You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You are someone who just wants to do the right thing.

Why Jamf?

Let your individuality shine at Jamf! All voices are critical to the innovative and collaborative work that we do to propel Jamf to be a leader of equality and fairness in the workplace. In the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage and grow, so that all of our Jamfs feel comfortable being their truest selves at work. Our Employee Resource Groups help empower employees to make real, actionable differences at Jamf. We are actively working every day to get better; our commitment on becoming a more inclusive and diverse work force is never done.

Get social with us: Instagram (https://www.instagram.com/jamfsoftware/), Facebook (https://www.facebook.com/jamfsoftware/) or follow the conversation at #OneJamf

#LI-REMOTE

JAMF

Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people enjoy in their personal lives to the workplace. Jamf’s cloud software is the only solution of scale that automates Mac, iPad, iPhone and Apple TV deployment, management and security. We help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect Apple products without ever having to touch the device— anytime, anywhere.

We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe. We have over 2,000 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.

Jamf operates as a choice-based office model. Choose an assigned desk, a shared desk, or connect remote from your home office. This role is remote in Poland. We are only able to accept applications for those based in Poland or have sponsorship to live and work in Poland.

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