Technical Support Engineer (2nd shift)

Motorola Solutions

Motorola Solutions

Green Office - budynek B


Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Technical Support Operation (TSO) supports a global customer base for advanced digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable communications. MOTOTRBO offers a portfolio of digital radios, infrastructure and applications which enables voice and data communications allowing our customers to instantly communicate, facilitate decision-making and provide seamless coordination in even the harshest of environments. TSO Technical Support Engineer (TSE) provides first and second line support to our mission and business critical customers. The role is highly varied with main emphasis on the resolution of service requests in terms of incident resolution, problem root causing and technical request fulfillment in the most timely manner possible. In order to achieve this you act as the primary interface to communicate with customers, Motorola Solutions field teams and development engineering. The role is mainly office based; however, travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely. Although the role is focused on MOTOTRBO technology and its associated products, you will be expected to develop a broader knowledge of the technologies the systems interfaces with, e.g. Computer Aided Dispatch or VoIP communications systems, in order to provide a better support experience to our customers.

Technical Support Engineer (2nd shift)Numer ref.: R19359

Job Description

  • To give direct pre- and post-sales technical support to customers from North and Latin America via phone and email for MOTOTRBO and related products. Training on supported products will be provided
  • To take ownership of customer reported issues and queries and ensure that the customer's expectations are met, as well as to regularly update and manage technical support tickets
  • To liaise between customers and internal departments in written and spoken English
  • To use technical support equipment to reproduce customer system configurations and resolve problems

Basic Requirements

  • Excellent verbal and written communication skills in English are a must
  • ​Required to work evening shift ( 2PM-10PM, 3PM-11PM, 4PM-Midnight) Monday to Friday
  • Experience in technical customer facing environment
  • IP networking skills
  • Bachelor’s or Master’s degree or equivalent
  • Good analytical skills and attention to detail

Optional skills (not required, but would be a definite advantage)

  • Radio communications background
  • Spanish speake
    ITIL knowledge

We offer

  • Competitive salary package
  • Opportunity to broaden knowledge in radio communications and IP networking areas
  • Opportunity to make a positive real-life impact on users depending on our solutions
  • Strong team-oriented culture
  • Comfortable work conditions (high class offices, parking space)
  • Private medical coverage
  • Life insurance
  • Access to wellness facilities and integration events
  • Training and broad development opportunities

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