Oferta pracy

Technical Support Engineer (2nd shift)

Motorola Solutions

Motorola Solutions

Czerwone Maki 82

Dębniki

Kraków

Your responsibilities

Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations. Leads process improvement initiatives.

Our requirements

  • Excellent verbal and written communication skills in English are a must

  • ​Required to work evening shift ( 2PM-10PM, 3PM-11PM, 4PM-Midnight) Monday to Friday

  • Experience in technical customer facing environment

  • IP networking skills

  • Bachelor’s or Master’s degree or equivalent

  • Good analytical skills and attention to details

What we offer

  • Employee Pension Plan (PPE)

  • Competitive salary package

  • Strong team-oriented culture

  • Flexible working hours

  • Contract of employment

  • Private medical & dental coverage

  • Life insurance

  • Comfortable work conditions (high class offices, parking space)

  • Trainings and broad development opportunities

  • Volleyball field and grill place next to the office

  • Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

  • Access to wellness facilities and integration events

  • Motorola Solutions is supporting CSR activities and encourages employees to participate

Technical Support Operation (TSO) supports a global customer base for advanced digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable communications. MOTOTRBO offers a portfolio of digital radios, infrastructure and applications which enables voice and data communications allowing our customers to instantly communicate, facilitate decision-making and provide seamless coordination in even the harshest of environments. TSO Technical Support Engineer (TSE) provides first and second line support to our mission and business critical customers. The role is highly varied with main emphasis on the resolution of service requests in terms of incident resolution, problem root causing and technical request fulfillment in the most timely manner possible. In order to achieve this you act as the primary interface to communicate with customers, Motorola Solutions field teams and development engineering. The role is mainly office based; however, travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely. Although the role is focused on MOTOTRBO technology and its associated products, you will be expected to develop a broader knowledge of the technologies the systems interfaces with, e.g. Computer Aided Dispatch or VoIP communications systems, in order to provide a better support experience to our customers.

Motorola Solutions

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

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