Oferta pracy

Technical Support Engineer (BB PTT)

Motorola Solutions

Motorola Solutions

Czerwone Maki 82

Dębniki

Kraków

Technologies we use

Expected

  • VMware

  • VPN

  • LTE

Optional

  • ITIL

Operating system

About the project

We are seeking a strong graduate or someone interested in technical support engineer role with a passion for technology and flawless analytical and communication skills.

The position is a highly varied role focusing on the resolution of customer issues in a timely manner. The role is mainly office based; however travel to customer sites may be required in order to resolve those issues that cannot be resolved remotely.

The role is one of second/third line support with a primary interface to the field support teams (either Motorola Solutions or customer) on one side and development engineering on the other.

The department provides 24*7*365 cover to all our customers globally and as such all Technical Support Engineers will be expected to be part of the Out of Hours solution.

You will be a team player and possess strong communication skills. You must also be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. It is important you have excellent analytical thinking and problem solving skills as you will be expected to do your own research and investigation.

Your responsibilities

  • Develop a high level of understanding of Motorola Solutions Broadband products and architecture to be able to support external and internal customers in the resolution of technical issues.

  • Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English.

  • Take ownership of customers’ issues and ensure that customers’ expectations are met

  • Follow Customer Issue Resolution processes.

  • Use Motorola Solutions owned Broadband systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software updates.

  • Participate in System Upgrades on customer premises

  • Review existing tools and approaches and make recommendations on improvements or new functionality. Review and recommend improvements to procedures

  • Stay current on new and emerging technologies.

  • Contribute to knowledge base articles.

  • To comply with ISO27001 Information Security Policy

Our requirements

  • Fluent English both written and spoken (Other languages will be an advantage)

  • Bachelor's Degree in Telecommunications / IT / Relevant Field

  • Strong analytical and problem solving skills

  • Excellent communication skills

  • Attention to detail

  • Diligent

  • Ability to adapt quickly

  • Background in IT systems

  • Willing to work in permanent day shift roster (which include weekends and public holidays)

  • Experience with Android and mobile OS

  • Ability to work efficiently in an international team

Optional

  • Around 2 years experience in a technical customer facing environment is a distinct advantage

  • Knowledge of ITIL is an asset

  • Technical Skills (Understanding of one or more of the following):

  • Linux and Windows operating systems

  • Virtualization (VMWare)

  • VPN

  • LAN/WAN support/operations

  • IP routing protocols

  • Hardware troubleshooting

  • Basic Networking skills

  • Basic Radio Telecommunications systems knowledge

  • Database administration​​

  • Network Security / Firewalls basics

  • Knowledge of LTE (Long Term Evolution) technologies

What we offer

  • Mixed shift position and 18 month contract with a possibility to extend

  • Employee Pension Plan (PPE)

  • Competitive salary package

  • Strong team-oriented culture

  • Flexible working hours

  • Contract of employment

  • Private medical & dental coverage

  • Life insurance

  • Comfortable work conditions (high class offices, parking space)

  • Training and broad development opportunities

  • Volleyball field and grill place next to the office

  • Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

  • Access to wellness facilities and integration events

  • Motorola Solutions is supporting CSR activities and encourages employees to participate

Job Description

  • We are seeking a strong graduate or someone interested in technical support engineer role with a passion for technology and flawless analytical and communication skills.

  • The position is a highly varied role focusing on the resolution of customer issues in a timely manner. The role is mainly office based; however travel to customer sites may be required in order to resolve those issues that cannot be resolved remotely.

  • The role is one of second/third line support with a primary interface to the field support teams (either Motorola Solutions or customer) on one side and development engineering on the other.

  • The department provides 24*7*365 cover to all our customers globally and as such all Technical Support Engineers will be expected to be part of the Out of Hours solution.

  • You will be a team player and possess strong communication skills. You must also be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. It is important you have excellent analytical thinking and problem solving skills as you will be expected to do your own research and investigation.

Motorola Solutions

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

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