Ivanti

Technical Support Engineer DE/FR - Remote

IvantiO firmie

  • Warszawa, mazowieckie

  • Ważna jeszcze 7 dni
    do: 19 lip 2020
  • Specjalista (Mid / Regular)
Looking for more than just a job? We like developing our people just as much as we like developing great products.
Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions - helping organizations reduce risks and costs associated with managing their IT environment.  Ivanti is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work, as well as many accolades for the products it develops. With more than seven acquisitions in the last four years and open positions around the globe, it's an exciting time to join Ivanti.
If you’re passionate about what you do, are a champion of customer satisfaction and success, and interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!

The office is located 10 m from Metro Politechnika and is equipped with all the facilities and tools that will make your job comfortable.
But the most important part of it is the team. We are a group of people that loves what they do. We like to spend time together at the office and after working hours.
We know that we can count on each other. And we work on the principle that there are no problems without a solution and that every situation is a learning opportunity.
Technical Support Engineer DE/FR - Remote
96334
Responsibilities:
  • Provide technical support for our users (application administrators - IT people), meaning resolving their questions or problems in the areas of system configuration/setup and product functionality including fixes
  • Serve as primary support liaison between company and customer
  • Keep customer informed of how and when problems are resolved
  • Involved in any additional follow up, testing and troubleshooting
  • Works directly with the back-line and development teams to resolve complex issues and provide input for product direction
This is just the beginning of your journey with Ivanti. There will be a lot of possibilities for you to get in-depth knowledge and broaden you experience with different responsibilities and occupations.
Requirements:
  • 3+ years of relevant experience in technical support/customer service on 1st or 2nd line of technical or application support
  • Fluent spoken and written English and French/German
  • Experience in troubleshooting in those areas: Windows Server and Client (Knowledge of Windows infrastructure including DHCP, DNS, Active Directory, Windows Registry, Services and Processes); SQL (Knowledge of Database Infrastructure, SQL Trace/SQL Profiler, Querying, Maintenance planning); IIS (Knowledge about HTTP protocol, IIS Configuration); Network (ISO/OSI Model, Ports, Network Services, Network Trace Analysis)
  • Initiative and ownership of your work.
  • Learn new technologies
  • Take on new challenges
  • And put new ideas into motion, your managers and teammates will support you.
  • Excellent communication skills. So you can resolve our user's issues and support your colleagues throughout the organization
What is not essential, but nice to have:
  • Bachelor degree in Computer Science, Engineering or equivalent
  • Microsoft® Certified Professional, Microsoft® Certified Database Administrator, Oracle® Database Administrator - Certified Associate, Cisco Certified Network Associate, VMware® Certified Professional, CompTIA® Network+, ITIL
  • Linux/Mac (Commands, Configuring and Installing, Scripting, Software Distribution)
  • OS Deployment (Knowledge one technology or more: MDT, SCCM, Ghost, Altiris)
  • PowerShell or any other scripting language
  • Great team that you will love to work with
  • Support in developing your skills and career
  • Private Healthcare
  • Online Training/Certifications
  • Gym Card
  • Lunch Card
  • We provide bicycle stands and shower facilities for all of our cycling/sport loving employees
  • Possibility of remote working
Looking for more than just a job? We like developing our people just as much as we like developing great products.
Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions - helping organizations reduce risks and costs associated with managing their IT environment.  Ivanti is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work, as well as many accolades for the products it develops. With more than seven acquisitions in the last four years and open positions around the globe, it's an exciting time to join Ivanti.
If you’re passionate about what you do, are a champion of customer satisfaction and success, and interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!

The office is located 10 m from Metro Politechnika and is equipped with all the facilities and tools that will make your job comfortable.
But the most important part of it is the team. We are a group of people that loves what they do. We like to spend time together at the office and after working hours.
We know that we can count on each other. And we work on the principle that there are no problems without a solution and that every situation is a learning opportunity.
Technical Support Engineer DE/FR - RemoteNumer ref.: 96334
Responsibilities:
  • Provide technical support for our users (application administrators - IT people), meaning resolving their questions or problems in the areas of system configuration/setup and product functionality including fixes
  • Serve as primary support liaison between company and customer
  • Keep customer informed of how and when problems are resolved
  • Involved in any additional follow up, testing and troubleshooting
  • Works directly with the back-line and development teams to resolve complex issues and provide input for product direction
This is just the beginning of your journey with Ivanti. There will be a lot of possibilities for you to get in-depth knowledge and broaden you experience with different responsibilities and occupations.
Requirements:
  • 3+ years of relevant experience in technical support/customer service on 1st or 2nd line of technical or application support
  • Fluent spoken and written English and French/German
  • Experience in troubleshooting in those areas: Windows Server and Client (Knowledge of Windows infrastructure including DHCP, DNS, Active Directory, Windows Registry, Services and Processes); SQL (Knowledge of Database Infrastructure, SQL Trace/SQL Profiler, Querying, Maintenance planning); IIS (Knowledge about HTTP protocol, IIS Configuration); Network (ISO/OSI Model, Ports, Network Services, Network Trace Analysis)
  • Initiative and ownership of your work.
  • Learn new technologies
  • Take on new challenges
  • And put new ideas into motion, your managers and teammates will support you.
  • Excellent communication skills. So you can resolve our user's issues and support your colleagues throughout the organization
What is not essential, but nice to have:
  • Bachelor degree in Computer Science, Engineering or equivalent
  • Microsoft® Certified Professional, Microsoft® Certified Database Administrator, Oracle® Database Administrator - Certified Associate, Cisco Certified Network Associate, VMware® Certified Professional, CompTIA® Network+, ITIL
  • Linux/Mac (Commands, Configuring and Installing, Scripting, Software Distribution)
  • OS Deployment (Knowledge one technology or more: MDT, SCCM, Ghost, Altiris)
  • PowerShell or any other scripting language
  • Great team that you will love to work with
  • Support in developing your skills and career
  • Private Healthcare
  • Online Training/Certifications
  • Gym Card
  • Lunch Card
  • We provide bicycle stands and shower facilities for all of our cycling/sport loving employees
  • Possibility of remote working

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