Pracuj.plsharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyTechnical Support Engineer for Enterprise Customers (2nd Line or 3rd Line)
Samsung R&D Institute Poland
- plac Europejski 1, Wola, WarszawaWarszawa, Masovian
- offer expired 19 days ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
Samsung R&D Institute Poland
plac Europejski 1
Wola
Warszawa
Technologies we use
Optional
Android
MDM
About the project
We provide a world-class technical support to Samsung Enterprise customers within the EMEA region. We are looking for an IT passionate with a can-do attitude who feels confident engaging with customers on a professional level. As a member of the Enterprise Technical Support team, you will be helping our customers succeed with Samsung products and solutions.
Your responsibilities
Collaborating with Samsung’s enterprise customers within EMEA, Global Samsung R&D teams, and 3rd parties.
Troubleshooting and resolving mobile devices related issues including interoperability between Samsung and 3rd party solutions (e.g. MDMs, VPNs, Active Directory, applications etc.).
Sharing knowledge with both internal and external partners.
Creating and reviewing technical documentation and training material.
Being ahead of the curve in new products and solutions.
Our requirements
Minimum 2 years’ experience in technical support (helpdesk/service desk).
Proficiency in oral and written English.
Demonstrated ability to track, troubleshoot, resolve and document time sensitive issues.
Degree in Computer Science, Engineering, Information Technology or a related field.
Travel required up to 5% of the time.
Optional
Knowledge and experience in Mobile Device Management systems.
Experience with Android.
Experience in technical support within the mobile sector.
What we offer
Friendly working atmosphere.
Opportunity to work with new technologies.
On-the-job technical training.
Monthly integration budget.
Benefits
private medical care
sharing the costs of foreign language classes
life insurance
corporate products and services at discounted prices
integration events
dental care
no dress code
leisure zone
pre-paid cards
redeployment package
baby layette
employee referral program
charity initiatives
unlimited free access to Copernicus Science Center
mentoring program
psychological support
possibility to test new Samsung products
work in Korea as a part of our Mobility Program
Samsung R&D Institute Poland
If you share our faith in the power of technology that changes reality, you work with passion, you have a curiosity about the world and you still want to learn - this is the place for you, and we know what types of working conditions to create to foster your development. We are looking for people who can turn bold visions of the future into projects and products that will serve millions of people around the world.