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Technical Support Engineer

  • Gdańsk, pomorskie
  • Specjalista
  • 05.05.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    United Technologies (UTC) is a diversified company that provides a broad range of high-technology products and services to the global aerospace and building systems industries: http://www.ccs.utc.com/ccs/en/worldwide/

    Technology Center in Gdansk is a part of United Technology Climate Controls & Security group. With over 200 employees we develop new products for intrusion & access control systems. The vacancy UTC Fire & Security offers is to join the Center of Excellence in our office in Gdansk as the

    Technical Support Engineer
    Miejsce pracy: Gdańsk

    Essential Functions / Responsibilities

    • Answer incoming emails, phone calls and other inquiries into the Technical Support Center.
    • Work with a centralized Call Management database on a daily basis
    • Manage and prioritize requests
    • On time resolution of the issues and complaints
    • Sites and Customer visits for product related activities in EMEA region
    • Provide interface between Customers, Engineering, Marketing and Sales
    • Cross-functional responsibility to resolve technical issues (software and hardware) with R&D and PM departments
    • Validate specific solutions (performances, custom design)
    • Build up a knowledge base of issues

    Qualifications / Requirements

    • Very good Unix/Linux system administration experience (preferably Redhat, AIX)
    • Very good command of English language in speech and writing
    • Excellent communication skills
    • Experience with SQL databases (preferably Informix)
    • TCP/IP networking
    • Strong technical and analytical skills
    • Experience in a support or technical consultancy function
    • The ability to solve complex problems, based on a logical and inquisitive nature, with patience and persistence
    • Strong capacity to work in a team, and to handle situations with Customers that could be potentially tensed

    Preferred additional skills

    • Knowledge about Apache Tomcat, Java client applications
    • Experience with server virtualization (VMWare, VirtualBox)
    • Writing Bash/Perl scripts
    • Relevant experience in the Security/Access industry

    Desired characteristic

    • A high degree of initiative and willingness to take ownership of issues
    • Flexibility and readiness to travel in EMEA
    • Ability to learn and develop continuously as new products are introduced
    • Ability to work with competing demands in a small multi-discipline team
    • Sound documentation and communication skills (particularly on the telephone) in a client facing

    Our offer includes

    • Working with a highly talented development team
    • Friendly working atmosphere
    • Flexible working hours
    • Competitive salary
    • UTC’s Employee Scholar Program
    • The ability to advance within UTC
    • Private medical care
    • Pension plan with life insurance
    • In house English lessons
    • Participation in sport activities
    • In house cantina with lunches