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Technical Support Engineer

  • Gdańsk, pomorskie
  • Specjalista
  • 05.05.2017

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


United Technologies (UTC) is a diversified company that provides a broad range of high-technology products and services to the global aerospace and building systems industries: http://www.ccs.utc.com/ccs/en/worldwide/

Technology Center in Gdansk is a part of United Technology Climate Controls & Security group. With over 200 employees we develop new products for intrusion & access control systems. The vacancy UTC Fire & Security offers is to join the Center of Excellence in our office in Gdansk as the

Technical Support Engineer
Miejsce pracy: Gdańsk

Essential Functions / Responsibilities

  • Answer incoming emails, phone calls and other inquiries into the Technical Support Center.
  • Work with a centralized Call Management database on a daily basis
  • Manage and prioritize requests
  • On time resolution of the issues and complaints
  • Sites and Customer visits for product related activities in EMEA region
  • Provide interface between Customers, Engineering, Marketing and Sales
  • Cross-functional responsibility to resolve technical issues (software and hardware) with R&D and PM departments
  • Validate specific solutions (performances, custom design)
  • Build up a knowledge base of issues

Qualifications / Requirements

  • Very good Unix/Linux system administration experience (preferably Redhat, AIX)
  • Very good command of English language in speech and writing
  • Excellent communication skills
  • Experience with SQL databases (preferably Informix)
  • TCP/IP networking
  • Strong technical and analytical skills
  • Experience in a support or technical consultancy function
  • The ability to solve complex problems, based on a logical and inquisitive nature, with patience and persistence
  • Strong capacity to work in a team, and to handle situations with Customers that could be potentially tensed

Preferred additional skills

  • Knowledge about Apache Tomcat, Java client applications
  • Experience with server virtualization (VMWare, VirtualBox)
  • Writing Bash/Perl scripts
  • Relevant experience in the Security/Access industry

Desired characteristic

  • A high degree of initiative and willingness to take ownership of issues
  • Flexibility and readiness to travel in EMEA
  • Ability to learn and develop continuously as new products are introduced
  • Ability to work with competing demands in a small multi-discipline team
  • Sound documentation and communication skills (particularly on the telephone) in a client facing

Our offer includes

  • Working with a highly talented development team
  • Friendly working atmosphere
  • Flexible working hours
  • Competitive salary
  • UTC’s Employee Scholar Program
  • The ability to advance within UTC
  • Private medical care
  • Pension plan with life insurance
  • In house English lessons
  • Participation in sport activities
  • In house cantina with lunches