Oferta pracy

Technical Support Engineer

Cornerstone

  • Pawia 23, Stare Miasto, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment

Cornerstone

Pawia 23

Stare Miasto

Kraków

Technologies we use

Expected

  • XML

  • REST

  • SOAP

Your responsibilities

  • Provide comprehensive, timely and accurate responses to technical support requests

  • Provide second level troubleshooting on highly technical software application and integration issues

  • Work closely with other teams and customers to provide timely resolution of issues

  • Raise client reported defects in our case tracking system

  • Provide communication to Clients if needed

  • Manage your own personal case queue and ensure Service Level Agreements are met or exceeded

Our requirements

  • A first experience of working in Customer Support in an Enterprise software environment

  • Ability to read through XML script/config files

  • Experience with data feeds FTP, APIs, REST, SOAP and data manipulation via excel or other tools

  • Experience with relational and non-relational databases, HTML/content development

  • Experience in network diagnostic tools like Fiddler or Chrome/Firefox developer tools is nice to have

  • Ability to grasp complex, technical system workflows, to understand cause and effect for actions taken in a business process or software system. This skill is critical to troubleshooting issues to distinguish between user error and actual system defects

  • Excellent verbal and written communication in English is essential

  • Fluency in additional languages would also be welcomed

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • dental care

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • extra day off on your birthday

Technical Support Engineer

The Advanced Technical Support Engineer is a member of a strong technical team delivering world-class support for some of our SaaS solutions. They must be genuinely excited to help our customers resolve issues and will use their extensive problem-solving and technical skills to make sure they deliver an outstanding customer experience. Our Support teams are strong communicators and will advocate for our customers whilst managing their expectations to ensure strict SLA’s are met across the global customer base.

Cornerstone

Cornerstone OnDemand is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 75 million people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

Scroll to the company’s profile