Pracuj.plsharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyTechnical Support Engineer
Cornerstone
- Pawia 23, Stare Miasto, KrakówKraków, Lesser Poland
- offer expired over a month ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- home office work
- Immediate employment
- remote recruitment
Cornerstone
Pawia 23
Stare Miasto
Kraków
Technologies we use
Expected
XML
REST
SOAP
Your responsibilities
Provide comprehensive, timely and accurate responses to technical support requests
Provide second level troubleshooting on highly technical software application and integration issues
Work closely with other teams and customers to provide timely resolution of issues
Raise client reported defects in our case tracking system
Provide communication to Clients if needed
Manage your own personal case queue and ensure Service Level Agreements are met or exceeded
Our requirements
A first experience of working in Customer Support in an Enterprise software environment
Ability to read through XML script/config files
Experience with data feeds FTP, APIs, REST, SOAP and data manipulation via excel or other tools
Experience with relational and non-relational databases, HTML/content development
Experience in network diagnostic tools like Fiddler or Chrome/Firefox developer tools is nice to have
Ability to grasp complex, technical system workflows, to understand cause and effect for actions taken in a business process or software system. This skill is critical to troubleshooting issues to distinguish between user error and actual system defects
Excellent verbal and written communication in English is essential
Fluency in additional languages would also be welcomed
Benefits
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
dental care
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
shopping coupons
sharing the costs of tickets to the movies, theater
christmas gifts
employee referral program
charity initiatives
extra day off on your birthday
Technical Support Engineer
The Advanced Technical Support Engineer is a member of a strong technical team delivering world-class support for some of our SaaS solutions. They must be genuinely excited to help our customers resolve issues and will use their extensive problem-solving and technical skills to make sure they deliver an outstanding customer experience. Our Support teams are strong communicators and will advocate for our customers whilst managing their expectations to ensure strict SLA’s are met across the global customer base.
Cornerstone
Cornerstone OnDemand is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 75 million people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.