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Technical Support Engineer

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 2018-09-25

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Company Overview

    On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.

    Department Description
     
    Motorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams to have the information they need throughout their workdays and in the moments that matter most to them.

    The Technical Support Organisation (TSO) supports a global customer base for advanced digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications. TETRA and LTE solutions offers portfolio of digital radios, infrastructure and applications which enables voice and data communications that allows our customers to instantly communicate, ease decision-making and provide seamless coordination in even the harshest of environments.
    Technical Support Engineer
    Kraków
    8302BR

    Job Description

    We are looking for a person that will be accountable for an end-to-end process of providing excellent customer experience of Motorola services.

    Main responsibilities:

    • To give second/third line technical support to both internal and external customers and become a subject matter expert on the Motorola Solutions product portfolio.
    • ​To take ownership of customer issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations.
    • Must be analytical in thought process.
    • Must be able to liaise between the engineering departments product and project teams as wells as external and internal customer coherently in written and spoken English and Polish (German will be an asset)
    • Participate in design reviews, feature and release content reviews providing a customer/user’s perspective on the software solutions developed.
    • Use Motorola Solutions owned  TETRA and LTE support systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future solutions advancements
    • The role is mainly office based; however, travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely

    Basic Requirements

    • A minimum of 2 years experience in a high technology network, systems administration position, specializing in communications systems and technology
    • Excellent verbal and written communications skills in English and Polish
    • Communications skills in German will be an valuable asset
    • Good RF and IP related knowledge
    • Bachelor’s or Master’s degree or equivalent
    • Must have strong organizational skills and the ability to handle multiple tasks
    • Attention to detail
    • Excellent ability to characterize and solve technical issues, collaborate, and make recommendations
    • Strong analytical skills
    • Knowledge of ITIL 
    • Ability to work both efficiently and effectively within an international team/organisation
    • Able to work independently with minimum supervision

    What we offer:

    • Competitive salary package
    • Strong team-oriented culture
    • Trainings and broad development opportunities e.g within Continuous Talent Development program
    • Opportunity to gain industry recognized certification e.g ITIL, CompTIA etc.
    • Contract of employment
    • Comfortable work conditions (high class offices, parking space)
    • Volleyball field and grill place next to the office
    • Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
    • Private medical & dental coverage
    • Life insurance
    • Access to wellness facilities and integration events
    • Motorola Solutions is supporting CSR activities and encourages employees to participate