Oferta pracy

Technical Support Engineer (m/f/d)

relayr sp. z o.o.

6 60012 000 gross / mth.
  • Uniwersytecka 20, Katowice
    Katowice, Silesian
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work, home office work, hybrid work
  • remote recruitment

relayr sp. z o.o.

Uniwersytecka 20

Katowice

Technologies we use

Expected

  • Python

  • Grafana

  • Jenkins

  • Azure

  • Docker

  • Kubernetes

  • PostgreSQL

  • Elasticsearch

  • Cassandra

  • REST API

Operating system

About the project

As a Technical Support Engineer, you will be responsible for handling 2nd line of Technical Support dedicated to supporting our deployed Cloud and Edge software solutions. You will collaborate closely with the 1st and 3rd line of Technical Support (Engineering, DevOps) teams ensuring the reported customer ticket responses meet our SLAs. You will interact with our customers through the ticketing system and email. You’ll have a chance to bring the cutting-edge relayr IoT management software to our key clients worldwide. You’ll be working directly with the engineering teams of our clients, assisting them in implementing technical solutions and in troubleshooting problems remotely and on site.

Above all, we are looking for people who will contribute to the success of relayr. We love diverse experiences, so even if you don't meet all the requirements but think you'd thrive in this role, we would really like to learn more about you.

Your responsibilities

  • Installing, configuring and maintaining relayr IoT software

  • Facilitating the deployment of relayr software to client's infrastructure

  • Collaborating with software development, devops and quality assurance teams

  • Preparing monitoring for deployed devices

  • Configuring hardware used in the projects

  • Advanced issue debugging reported by the customers

  • Reproducing issues and collecting all needed information for L3

  • Building and documenting test environments based on the customer field deployments

Our requirements

  • Knowledge of Linux and computer networks

  • Knowledge of Python, Grafana, Jenkins software

  • Knowledge of Azure (infrastructure, alerting mechanism, maintenance)

  • Experience with virtualization platforms (i.a. Docker, Kubernetes)

  • Knowledge of databases ()

  • Knowledge of REST API Interface

  • Good command of English

  • Analytical mindset

  • Degree in Computer Science or related fields

This is how we organize our work

Team size

  • 5

What we offer

  • Flexibility and safety are important to us! As a company we were quick to react when the Corona pandemic began, sending all our employees to work from home. If you start out as a new employee at relayr, you will be working from home, enjoy a structured digital onboarding programme and flexible working hours.

  • Modern office located in Katowice city centre with a relaxation room, free coffee, snacks, and standing desks.

  • Get exposed to international colleagues and customers from around the globe. Our working languages are Polish and English!

  • An extensive on-boarding period so you can get up to speed with the rest of the team.

  • A learning environment where you can build upon your skills and interests, share knowledge, and attend events and conferences pertaining to your discipline. We also offer free English classes.

  • Have some fun with regular get-togethers, including sports events, seasonal parties, international trips and meetings.

  • Competitive salary.

  • Benefits package, including private health care, life insurance, and fitness passes.

  • We partner with Fürstenberg Institute and LuxMed to provide our employees with psychological support and career coaching.

  • Choose between a Mac, Windows, or a Linux machine.

  • Hands-on experience with cutting edge technology, space for research and exploration.

  • 30 paid vacation days + public holidays.

  • We offer the ability to work with the newest tech-stack and the most talented engineers in IoT industry!

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • no dress code

  • coffee / tea

  • drinks

  • leisure zone

  • christmas gifts

  • employee referral program

  • charity initiatives

relayr sp. z o.o.

Relayr is the Industrial Internet of Things (IIoT) powerhouse delivering the most complete solution for risk-free digital transformations. We unleash data insights from existing equipment, machines and production lines to improve our customers’ business outcomes.

We provide a unique combination of first-class IIoT technology and its delivery with powerful financial and insurance offerings — all from a single source trusted by hundreds of companies worldwide. With around 300 employees, we are a truly global family with locations in Germany, the USA, Poland, Italy, and the UK. Named twice the hottest start-up in Berlin by WIRED magazine and a winner of The Spark - the German Digital Award, relayr is now part of the Munich Re group.

The Polish division of relayr is responsible for developing software for the IoT enterprise platform with all software designed, implemented, and tested in Katowice. We also provide support for the installation and maintenance of our software for clients across the globe.

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At relayr, we are passionate about creating an inclusive workplace that promotes and values diversity. As firm believers in the power of different perspectives, we encourage our employees to share knowledge and exchange bold ideas to help innovation in the IoT industry thrive. We are committed to creating a fair, supportive, and open environment for all.