private medical care
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Oferta pracy
Technical Support Engineer
SAS Institute Sp. z o.o.About the company
- Warszawa, Masovian
- offer expired 2 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
Technologies we use
Optional
Kubernetes
Amazon AWS
Google GCP environments
Oracle
DB2
Postgres
SQL
Your responsibilities
- Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions, thru an improved problem solving methodology, replicating customer environments in order to reproduce and debug problems.
- Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the tracking system during the entire track life cycle.
- Manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications.
- Engage with management and other SAS resources while owning escalated situations and driving them to resolution.
- Build knowledge of SAS and specialized technical and business domain knowledge. Apply expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system.
- Suggest, manage, and implement special projects to assist Technical Support, users, or other teams.
- Might undertake initiatives by using appropriate tools and techniques to benefit the business.
Our requirements
- Great service attitude.
- Listening actively to others.
- Great teamwork.
- Adjust to the listener. Frame message to align with others’ experience, background, and expectations.
- Ability to use terms, examples, and analogies that are meaningful to others.
- Ability to translate technical terms when communicating with those who don’t have a technical background.
- Fluent speaker in Polish and English.
- Excellent skills in verbal and written communication.
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
Optional
- Experience working with SAS Platforms, and/or other SAS Solutions.
- Knowledge of Cloud tools, especially Kubernetes in Microsoft Azure, Amazon AWS and Google GCP environments.
- Specific knowledge of one or more database systems including Oracle, DB2, Postgres, and SQL Server.
- Experience with ODBC, RDBMS, SQL, and Web Application Servers.
- SAS programming experience.
- Experience with multiple OS’s strong Linux skills. Unix and Windows.
- SAS Certifications.
Benefits
- sharing the costs of foreign language classes
- remote work opportunities
- flexible working time
- integration events
- retirement pension plan
- extra social benefits
- employee referral program
- charity initiatives
- online English course
- sport card
What we do
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.
What you’ll do
We’re looking for a Technical Support Engineer to provide technical support for enterprise-class SAS business software applications and/or solutions by applying specialized domain knowledge of software usage, features, functions, and interactions among applications and/or solution components.
Leverage that knowledge to resolve SAS customer issues and influence software direction.
SAS Institute Sp. z o.o.
We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.
Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.
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Technical Support Engineer, Gdańska 27/31, Bielany, Warszawa