Oferta pracy

Technical Support Manager

TPV Displays Polska Sp. z o.o.About the company

TPV Displays Polska Sp. z o.o.

Złotego Smoka 9

Gorzów Wielkopolski

Your responsibilities

  • • Manage the technical support towards the Customer service in EU

  • • Link between central CS field and quality teams (back-office in factories and Gorzow; ISE / I&D / R&D/ development)

  • • Ensure execution fast corrective improvement actions in order to go beyond the yearly-agreed technical targets (KPI)

  • • Drive achievement of targets defined in the technical part of the Backend together with reporting

  • • Generate processes of fast failure identification and formalize learning for new developments

  • • Visit CSP´s on regular basis to support feedback loop of speed and data quality

  • • Monitor field/customer returns and provide data for failure analysis to R&D/ factories

  • • Manage communication flow with Back-offices in various sites

  • • Able to compile data from all available sources , data collection system, internet feedback, survey form, etc.) and issue timely reports

  • • Improve product serviceability (update/change of service requirements)

  • • Prepare training material and service information for CSPs (service booklets, symptom cures)

  • • Improve claim review process (update of pre-defined code strings, review rules).

Our requirements

  • Bachelor degree of electronics or related

  • Electronic devices repair experience

  • Outsourced service centre management

  • Outsourced service center KPI and repair quality improvement experience

  • Quality improvement methodology implementation experience

  • Multiple cultures and languages working experience is a plus

  • Experience of cooperation with dealers is a plus

  • Technical problems trouble shooting skill

  • Data collection, compilation, analysis & reporting

  • Problem definition (clear & precise), problem-solving technique

  • Service market information sensitivity

  • Good communication skills and capabilities

  • Enthusiastic and aggressive in solving problems

  • Ability to communicate clearly and convincingly with multi-customer basis

  • Fluent English

  • Basic Microsoft office and computer knowledge

What we offer

  • Ciekawą i odpowiedzialną pracę w międzynarodowej firmie;

  • Wsparcie merytoryczne i szkoleniowe;

  • Możliwość rozwoju;

  • Pakiet sportowy i pakiet medyczny.

Required personal characteristics on the job:

  • Travelling time 40%

  • Strong drive to achieve results

  • Details oriented.