Oferta pracy

Technical Support Manager

UPM Kymmene Sp. z o.o.About the company

  • Lesser Poland

    Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • manager / supervisor

Your responsibilities

  • Organize immediate Customer/End-User visits in case of claims

  • Support Customer/End-User via calls and emails in case of complex claims

  • Use your technical expertise and problem solving skills to support others in complex claims, problems and projects

  • Build relations and networking with customers

  • Build trust and relations with Quality and Sales departments

  • Demonstrate a high level of knowledge and experience of conversion, printing, application technology

  • Act as a link between customer and production sites in solving technically challenging cases and support the overall quality level improvement of the factories

  • Collect and share information internally about the latest industry solutions and technologies

  • Provide trainings for Customers/Technical Support Team/Quality Teams

Our requirements

  • You have bachelor’s or master’s degree

  • You have minimum 5 years of experience in a similar role

  • You are fluent in written and spoken Polish and English. Russian is an asset

  • You have relevant knowledge of printing technologies and requirements for label converting and label applications process

  • You have excellent product knowledge of pressure sensitive label materials

  • You are innovative and have a results driven mind-set

  • You have well developed problem solving skills combined with a customer oriented thinking

  • You have excellent communication and co-operation skills with customer and internal functions ( both verbally and written)

  • You are able to travel to customers when needed

What we offer

  • Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.

  • Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organisation that works as a team to achieve our shared objectives.

  • Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.

  • Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • employee referral program

UPM Kymmene Sp. z o.o.

UPM is a global bioforest company and one of the recognised sustainability leaders who recently opened a Business Services Hub at the heart of the city of Wroclaw, Poland. We have already two factories in Wroclaw area, and a HR Service Center in Cracow. When fully operational in the autumn 2020, the hub will bring together approximately 200 professionals dealing with various customer, supplier and financial services. What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path!

UPM Raflatac is leading in sustainable labeling through our innovative self-adhesive label materials and services. We offer high-quality paper and film label stock for branding and promotion, informational labels, and labels with functionality. We operate a global network of factories, distribution terminals and sales offices. Our company employs around 3,000 people and made sales of EUR 1.6 billion (USD 1.9 billion) in 2020. UPM Raflatac is part of UPM. Find out how we are labeling a smarter future beyond fossils at www.upmraflatac.com

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Greetings from your future Manager

"Welcome to our Technical Support Team! It is excellent opportunity for everyone who wants to work in completely new team. We are looking for someone that can provide technical support and who will be every day in close contact with our customers. We will provide very deep and wide training which will help you to develop in this very challenging and exciting role. I'm looking forward to meet you” – Małgorzata Gołębiewska, Senior Technical Support Manager

Additional Information

The position is located in Wroclaw, Poland, however there is possibility to work fully remotely.

The position holder will report to Senior Technical Support Manager, EMEIA

Please apply via the apply button and attach your CV by 16.07.2021. We review applications already during the application period, and you may be contacted already before the application deadline.

For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48 12 399 94 99. If you are UPM employee you can reach us through the UPM Service Portal