Technical Support Specialist (English and Polish) (M/F/D) (FT)

Astrata Europe BV

  • Warmian-Mazurian

    Warmian-Mazurian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work

Your responsibilities

  • We have a dedicated international team that provides an excellent level of customer service. You will be joining this team and fulfill an important, connecting role. You will work together with colleagues across the business such as Account Managers, Engineering, and IT to resolve customer concerns and queries. Your responsibilities will include:

  • Accepting incoming support requests, incidents and problems by phone and email

  • Troubleshooting issues

  • Creating cases, registering all activities using a CRM system

  • Identifying problems that can affect our processes and escalating them accordingly.

  • Resolving reported issues according to existing protocols

  • Reporting undefined issues to higher level.

Our requirements

  • Have 1 – 2 years’ relevant experience in a similar role,

  • Are fluent in Polish and English (verbal and written),

  • Have interest in technology (IT / Telematics / Software / Mechanics)

  • Can identify, analyze, and resolve problems over the phone/ by email and enjoy creating efficient solutions,

  • Have strong communication skills,

  • Have excellent organizational skills, accuracy, and ability to multi-task,

  • Are flexible and independent worker as well as a team player.

Optional

  • Work experience in transport industry,

  • A completed bachelor’s degree,

  • Speaking another language (German or Dutch) on professional level.

What we offer

We offer you a direct employment contract with Astrata (not through an agency), a market conform salary and 30 holidays. If you happen to work on a national holiday, you are compensated with 2 holidays.

At Astrata, you will be part of a close-nit, international team with lots of diversity. A tailor-made onboarding plan and continuous support from the team members will be available for you to get you up to speed, get to know the tools and to enable you to reach your full potential. We work during the week, not on weekends. We have 2 shifts, an early shift starting from 8.00 am and a late shift starting form 9.30 am – which allows flexibility.

Benefits

  • remote work opportunities

Interested?

Apply by clicking the apply button, fill in the online form, and attach your CV.

If you have any questions, please feel free to contact us.

A check of references will be a part of the selection process.

Here’s what happens after you send your application

You’ll receive an email confirming our HR department has received your application. An update will follow as to what the next stage will be for you.

Astrata Europe BV

What do we do:

We create solutions that have the power to change the supply chain and logistics world. The world of smart logistics and mobility is transforming our lives with connected vehicles, digitalization of supply chain processes, and smart cities, making our lives as consumers and workers easier. We are at the driving seat of the digital transformation of this industry by bringing location-based, connected vehicle, and operational software solutions together in serving major enterprise, multinational company, government, and public sector customers. Millions of daily transactions are processed by our systems, helping improve overall supply chain efficiency, increase profitability, protect our environment by saving fuel and creating safety programs for diverse industries.

Our culture:

We Commit: We have the ambition to deliver the best result possible. We Collaborate: We work together with our teammates, a prospect, a customer, or a partner towards a mutual goal. Accountability and responsibility are important to us. We Communicate: We share information when asked or when we think it has value. We have Respect: We treat others as we would like to be treated ourselves. We take people seriously. We Engage: We are completely involved in- and connected to- our project, customer, prospect, and field in a proactive way.

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