Oferta pracy

Technical Support Specialist – German speaker

Diebold NixdorfAbout the company

  • Kraków

    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Provide proactive User Helpdesk Services through technical analysis of incidents and service requests within the ticket system.

  • Support the engineers in the field (Engineer Helpdesk) to ensure high levels of customer satisfaction.

  • Solve incoming customers and field service engineers’ issues/ problems on the phone.

  • Perform initial assessment, diagnosis and remote IT systems support.

  • Provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools.

  • Escalate potential problems and complex incidents.

  • Observe technical or process problems and offer improvement suggestions.

Our requirements

  • Very good command of German.

  • Technical knowledge in operating systems, networks (WAN; LAN) and good analysing skills desired.

  • Knowledge of customer service principles and practices.

  • Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behaviour on the phone.

  • Willingness to work in shifts, based on customer requirements.

  • Enthusiasm and willingness to learn.

What we offer

  • Trainings from the first day of work.

  • Various options of development.

  • Being part of a multicultural team.

  • Possibility to use foreign languages on a daily basis.

  • Teamworking and supportive atmosphere in our teams.

  • Contract of employment (umowa o pracę).

  • Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility of full remote work, employee referral programme).

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • no dress code

  • coffee / tea

  • employee referral program

  • extra leave

  • communication supplement

  • access to training

Diebold Nixdorf

Diebold Nixdorf is one of the world’s leaders in delivering payment technology and services for banks and trading companies. Diebold Nixdorf employs around 25 000 people in over 130 countries. Our installed devices amount to over 2 million ATMs and cash systems in 25 languages.

Diebold Nixdorf has been present in Poland since 1990 with head office in Warsaw as well as regional services in Krakow, Katowice, Wroclaw and Szczecin.

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Job Description:

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As we are expanding our structures, we are currently looking for new candidates to join our teams. We offer employement in a modern office in centre of Szczecin, but we are also open for candidates who can work only in a remote way.

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**