Technical Support Specialist - German Speaking

Project44 Spółka Z Ograniczoną Odpowiedzialnością

Project44 Spółka Z Ograniczoną Odpowiedzialnością

Jana Zamoyskiego 24

Podgórze

Kraków

Your responsibilities

  • Take ownership of customer issues and see problems through, to resolution. This includes, but is not limited to:

  • Diagnosing, troubleshooting, and identifying solutions to reported problems

  • Identifying potential code bugs and escalating as needed

  • Maintaining prompt, ongoing, and accurate communications to customers and 3rd party

  • stakeholders throughout the course of a reported issue

  • Participating, with assistance, in customer calls as needed

  • Gaining comfort with database queries and review of data

Our requirements

  • Minimum 1+ yr in customer-facing technical support, IT support or as a technical engineer

  • General understanding of software flow, execution, and development processes

  • Good understanding of API and cloud technology, including basic database knowledge and

  • utilities for monitoring and logging API transactions is helpful

  • Knowledge of XML/JSON data interchange formats

  • Experience with Kibana, SQL & SaaS are additional asset

  • Highly customer-oriented approach with excellent problem-solving skills

  • Time management and multi-tasking skills

  • Fluency in verbal and written German & English is required

Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea

  • employee referral program

  • charity initiatives

  • Glasses reimbursement

  • Cafeteria Plan – MyBenefit

Why project44?

At project44 we’re on a mission - to make supply chains work. project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce. If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.

Project44 Spółka Z Ograniczoną Odpowiedzialnością

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.

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