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Technical Support Specialist - Installation & Licensing Tier 2

Autodesk Sp. z o.o.

Autodesk Sp. z o.o.

Aleksandra Lubomirskiego 4

Kraków

Technical Support Specialist - Installation & Licensing Tier 2

Position overview: 

Autodesk Global Product Support is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve the most out of their daily work with our products. We are looking for a professional with strong experience in Information Technology, supporting our customers with their issues installing our products. You will join the Global Product Support (GPS) group within the Customer Success Organization as part of our 2000+ person Worldwide Sales and Services organization – a team that values professional development and rewards high performance. The Global Product Support group is responsible for maximizing the success of all our customers. We do this by delivering professional and highly customized services that help our customers achieve their business goals while maximizing the use and adoption of our solutions. 

Responsibilities: 

  • You are the face of Autodesk 
  • You will help our customers by troubleshooting their installation & licensing issues 
  • Thanks to you, our knowledge base will be improved 
  • Our customers will engage with you over phone, email and chat 
  • You will be the expert in helping to get started with our products  
  • Your goal is creating an exceptional customer experience 

What we offer you for success: 

  • Competitive salary with additional benefits 
  • A healthy work-life balance 
  • We care about your growth and development 

We look forward to know more about you! 

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