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Technical Support Specialist

KLDiscovery Ontrack Sp. z o.o.O firmie

  • ul. Sobieskiego 11
    Katowice, śląskie
  • Ogłoszenie wygasło miesiąc temu
  • Rekrutacja zdalna
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)

KLDiscovery Ontrack Sp. z o.o.

ul. Sobieskiego 11


KLDiscovery Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, KLDiscovery Ontrack provides data recovery, data destruction, electronic discovery and document review services.
As part of the ongoing growth we are currently recruiting for:
Technical Support Specialist
(Shift work)
Location: Katowice

Job Description:


As IT Service Desk Technician, you will work as a part of the IT Team. You will receive, troubleshoot, process and resolve Support Requests and Incidents using support tools, and will have direct access to 2nd level support for issues that require escalation. The majority of support will be provided via the telephone with the use of remote administration tools. The IT Service Desk Technician will learn and apply Service Desk procedures, manage incidents through resolution and perform technical and non-technical tasks. You will be responsible for keeping up to date with new technologies in order to provide effective support for the environment.

Requirements (must have):

  • Fluent English (B2-C1, written and spoken)
  • Good understanding of Microsoft Systems, i.e. Windows 7 and 10 as well as Microsoft Office and O365
  • Good understanding of Android and iOS mobile devices setup, support and troubleshooting
  • Familiarity of an ITIL Support Request, Incident and Problem Management, Change Management etc.
  • Previous experience working in Service Desk / Helpdesk role (at least 6 months)
  • Familiarity about Active Directory administration
  • Basic Knowledge about network printing troubleshooting, support and setup
  • Good problem solving skills
  • Good communication skills, both written and oral, with internal customers, support partners and Service Desk members
  • Good organizational and time management skills
  • Ability to rapidly develop working knowledge of complex, tiered, customer-facing software applications
  • Good understanding of how to support a 24x7 production environment including customer support and technology management
  • Strong ability to follow processes and/or apply common sense workarounds to ensure team success
  • Strong ability to work effectively and prioritize in urgent work situations


Requirements (nice to have):

  • Basic knowledge about Azure Cloud environment, i.e. Azure Active Directory and managing mobile devices in Intune
  • Basic Knowledge about Microsoft Exchange
  • Basic knowledge about Microsoft O365 Admin Center

We offer:

  • International working environment for a worldwide leader in Data Recovery, Computer Forensics, Electronic Discovery and Legal Technologies
  • Involvement in advanced, best in class technology solutions
  • Comfortable work environment
  • Friendly, fast paced atmosphere
  • Professional-growth opportunities
  • Attractive package of benefits
  • Opportunity to be heard and influence change within IT processes and technology

If you are interested in the new opportunity and meet the above requirements, please send your resume in English to:


Please include the following statement in your application: „I hereby give consent to KLDiscovery Ontrack Sp. z o.o. to process my personal data provided in this document for the purpose of the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”.

For more information about KLDiscovery Ontrack and our offerings please visit:
www.ontrack.com and www.kldiscovery.com

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