sharing the costs of sports activities
- Sobieskiego 11, KatowiceKatowice, Silesian
- Offer expired 9 days ago
- Remote recruitment
- contract of employment
- specialist (Mid / Regular)
Technologies we use
As IT Service Desk Technician (24/7 shift work), you will work as a part of the IT Team.
You will receive, troubleshoot, process and resolve Support Requests and Incidents using support tools, and will have direct access to 2nd level support for issues that require escalation. The majority of support will be provided via the telephone with the use of remote administration tools. The IT Service Desk Technician will learn and apply Service Desk procedures, manage incidents through resolution and perform technical and non-technical tasks.You will be responsible for keeping up to date with new technologies in order to provide effective support for the environment.
Fluent English (B2-C1, written and spoken)
Previous experience working in Service Desk / Helpdesk role is a must
Ability to rapidly develop working knowledge of complex, tiered, customer-facing software applications
Good understanding of how to support a 24x7 production environment including customer support and technology management
Strong ability to follow processes and/or apply common sense workarounds to ensure team success
Strong ability to work effectively and prioritize in urgent work situations
This is how we organize our work
This is how we work
- in house
- technical leader
- IT administrator
What we offer
International working environment which combines innovative services with cutting-edge technology
Friendly, fast paced atmosphere with opportunities to expand your skills
Attractive package of benefits
Opportunity to be heard and influence change within IT processes and technology
private medical care
sharing the costs of foreign language classes
remote work opportunities
flexible working time
no dress code
video games at work
coffee / tea
parking space for employees
Call with the HR
Call with the Team Leader
Videocall with the Managers
Feedback and Decision
KLDiscovery Ontrack Sp. z o.o.
KLDiscovery is a technology software and services company serving both the Data Recovery and Legal Technologies markets. As the world’s largest Data Recovery Company, KLDiscovery boasts international in-lab services with clean room facilities as well virtual on-site services through Remote Data Recovery. KLDiscovery’s Legal Technologies group (Electronic Discovery and Computer Forensics) assists attorneys, businesses and investigators with the collection, organization and preparation of data for review and analysis in legal matters, regulatory filings, and investigations.
Don’t hesitate! Send us your resume and cover letter in English.
More details about our company on: www.KLDiscovery.com and www.ontrack.pl