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Technical Support Specialist

KLDiscovery Ontrack Sp. z o.o.About the company

  • Sobieskiego 11, Katowice
    Katowice, Silesian
  • Offer expired 9 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

KLDiscovery Ontrack Sp. z o.o.

Sobieskiego 11


Technologies we use


  • Support Tools

  • Microsoft Technologies

  • Active Directory

Operating system

Your responsibilities

As IT Service Desk Technician (24/7 shift work), you will work as a part of the IT Team.

You will receive, troubleshoot, process and resolve Support Requests and Incidents using support tools, and will have direct access to 2nd level support for issues that require escalation. The majority of support will be provided via the telephone with the use of remote administration tools. The IT Service Desk Technician will learn and apply Service Desk procedures, manage incidents through resolution and perform technical and non-technical tasks.You will be responsible for keeping up to date with new technologies in order to provide effective support for the environment.

Our requirements

  • Fluent English (B2-C1, written and spoken)

  • Previous experience working in Service Desk / Helpdesk role is a must

  • Ability to rapidly develop working knowledge of complex, tiered, customer-facing software applications

  • Good understanding of how to support a 24x7 production environment including customer support and technology management

  • Strong ability to follow processes and/or apply common sense workarounds to ensure team success

  • Strong ability to work effectively and prioritize in urgent work situations

This is how we organize our work

This is how we work

  • in house

Team members

  • technical leader
  • support
  • IT administrator

What we offer

  • International working environment which combines innovative services with cutting-edge technology

  • Friendly, fast paced atmosphere with opportunities to expand your skills

  • Attractive package of benefits

  • Opportunity to be heard and influence change within IT processes and technology

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

Recruitment stages

Call with the HR


Call with the Team Leader


Videocall with the Managers


Feedback and Decision

KLDiscovery Ontrack Sp. z o.o.

KLDiscovery is a technology software and services company serving both the Data Recovery and Legal Technologies markets. As the world’s largest Data Recovery Company, KLDiscovery boasts international in-lab services with clean room facilities as well virtual on-site services through Remote Data Recovery. KLDiscovery’s Legal Technologies group (Electronic Discovery and Computer Forensics) assists attorneys, businesses and investigators with the collection, organization and preparation of data for review and analysis in legal matters, regulatory filings, and investigations.

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Don’t hesitate! Send us your resume and cover letter in English.

More details about our company on: www.KLDiscovery.com and www.ontrack.pl