Oferta pracy

Technical Support Specialist

Motorola Solutions

  • Kraków

    Kraków, Lesser Poland
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work

Technologies we use

Operating system

Your responsibilities

  • Respond in a timely and professional manner to all inbound (phone, email, chat, web) support tickets

  • Help ensure our installation partners can successfully install and service our systems at customer locations with over the phone/web support

  • Manage tickets via our ticketing system

  • Be intimately familiar with all technical aspects of the Openpath platform (hardware, cloud software, mobile applications, key cards, etc)

  • Understand and be able to support basic wiring, peripheral door hardware, and integration (with video management systems, wireless locks, and other third party software which integrate with Openpath)

Our requirements

  • EXPERIENCE: 2-3 years of professional work experience supporting hardware and software over the phone and email

  • Basic understanding of Linux Commands to navigate system logs a plus

  • Basic knowledge of TCP/IP, Routing & Switching a plus

  • Results-oriented, dependable and accountable

  • Can operate in a fast-paced, entrepreneurial environment

  • Highly organized, can juggle multiple competing priorities and tasks

  • A strong communicator (verbal, written and interpersonal) with excellent customer facing manner and technique

  • Possess a can-do attitude, willing to roll up your sleeves and help outside your specific role as necessary

  • You take initiative, know what needs to be done and operate with a sense of urgency, focus and discipline

  • Ability to work a flexible schedule and share on call duties as needed

What we offer

  • Competitive salary package

  • Employee Pension Plan

  • Strong team-oriented culture

  • Flexible working hours

  • Contract of employment

  • Comfortable work conditions (high-class offices, parking space)

  • Volleyball field and grill place next to the office

  • Lots of sports activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

  • Private medical & dental coverage

  • Life insurance

  • 8 hours working day (30 minutes lunch break included)

  • Access to wellness facilities and integration events

  • Training and broad development opportunities

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

Motorola Solutions

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

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