Oferta pracy

Technical Support Specialist (Languages)

JAMF

7 50010 000 gross / mth.
  • Szczecin

    Szczecin, West Pomeranian
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work, hybrid work
  • Immediate employment
  • remote recruitment

Technologies we use

Expected

  • MacOS

  • iOS

  • MDM tools

About the project

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust.

We are a group of curious, self-starters with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,000 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com.

Jamf operates as a choice-based office model. Choose an assigned desk, a shared desk, or connect remote from your home office. This role is remote in Poland. We are only able to accept applications for those based in Poland or have sponsorship to live and work in Poland.

The Technical Support Specialist provides 2nd line technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers. The position also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.

Your responsibilities

  • Utilize available documentation and resources to identify and resolve customer issues independently and part of a team

  • Work firsthand with customer to troubleshoot, recreate, and/or resolve support issues related to JAMF products and supporting technologies

  • Answer local support number and contribute to the global support resource pool

  • Maintain excellent case documentation to allow for collaborative troubleshooting and resolution

  • Effectively communicate with customers in all formats and use judgement to determine the appropriate channel of response (email, phone screen sharing etc.)

  • Maintain case management to ensure target response times are met

  • Actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies

  • Other duties and special projects as assigned

Our requirements

  • Communication (Level B2/C1) in English (required)

  • Communication (Level B2/C1) in German or French

  • Minimum 1 year exceptional customer service skills along with the ability to interact with internal and external customers

  • Minimum of 2 years previous experience in technical support and/or systems administration

  • Minimum of 1 year experience with MacOS and server platforms

  • Ability to communicate complex technical terms in an easy to understand, non-technical manner

  • Ability to engage with and establish trust and rapport with all levels of customers and employees

  • Ability to perform troubleshooting and problem solving tasks related to systems, networks, and hardware

  • Capacity to multi-task and quickly prioritize duties

  • Aptitude to quickly learn technical concepts

  • Ability to work independently and as part of a team

  • A combination of relevant experience and education may be considered

Optional

  • Minimum of 1 years previous experience in technical support and/or systems administration (Preferred)

  • Minimum of 2 years Experience with MacOS and server platforms (Preferred)

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • no dress code

  • coffee / tea

  • employee referral program

  • extra leave

  • Apple devices

  • custom workstation

  • employee stock purchase program

  • volunteer time off

How we help you reach your best potential:

  • We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.

  • Our people are what make us great, and we protect our people. Jamfs across the globe receive a superior compensation and benefits package.

  • Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!

  • Opportunity to make a real and meaningful impact for more than 38,000 global customers with the best Apple device management solution in the world.

  • We put people over profits – which is why our customers keep coming back to us.

  • Ability to support and give back to your community through volunteer paid time off.

  • We embrace all perspectives. Our employee led I&D groups encourage employees to make real, actionable differences here at Jamf.

  • 24 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).

  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

You are the right kind of Jamf if:

You go above and beyond for others, genuine and willing to help, always. You support the team around you, you don’t point fingers or pass blame. You take responsibility for your actions, are open, and respect others. You value different perspectives, in how you work and how you learn. You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You put people first. You are a good person, someone who just wants to do the right thing.

Why Jamf?

Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We focus on the human before we focus on the technology. We are just good people that have it at their core to do what’s right – for our customers, our employees and our communities.

Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.

JAMF

Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people enjoy in their personal lives to the workplace. Jamf’s cloud software is the only solution of scale that automates Mac, iPad, iPhone and Apple TV deployment, management and security. We help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect Apple products without ever having to touch the device— anytime, anywhere.

We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world. We have over 2,000 employees worldwide with offices in the U.S., Poland, Netherlands, Japan, and Australia. To learn more visit: https://www.jamf.com.

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