Technical Support Specialist with French (2nd line)

JAMF

7 50010 000 gross / mth.
  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment

Technologies we use

Operating system

Your responsibilities

  • Utilize available documentation and resources to identify and resolve customer issues independently and part of a team

  • Work firsthand with customer to troubleshoot, recreate, and/or resolve support issues related to JAMF products and supporting technologies

  • Answer local support number and contribute to the global support resource pool

  • Maintain excellent case documentation to allow for collaborative troubleshooting and resolution

  • Effectively communicate with customers in all formats and use judgement to determine the appropriate channel of response (email, phone screen sharing etc.)

  • Maintain case management to ensure target response times are met

  • Actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies

  • Other duties and special projects as assigned

Our requirements

  • Communication (Level B2/C1) in English (required)

  • Communication (Level B2/C1) in French (required)

  • Minimum 1 year exceptional customer service skills along with the ability to interact with internal and external customers

  • Minimum of 1 year previous experience in technical support and/or systems administration (required)

  • Minimum of 2 years experience with MacOS and server platforms (required)

  • Ability to communicate complex technical terms in an easy to understand, non-technical manner

  • Ability to engage with and establish trust and rapport with all levels of customers and employees

  • Ability to perform troubleshooting and problem solving tasks related to systems, networks, and hardware

  • Ability to work independently and as part of a team

Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • no dress code

  • coffee / tea

  • employee referral program

  • extra leave

  • Apple devices

  • custom workstation

  • employee stock purchase program

  • volunteer time off

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf operates as a choice-based office model. Choose to work in the office, connect 100% remote from your home, or find the blend that works best for you.

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. We understand the world is different than it was a year ago and we are extremely flexible when it comes to working form home. This may be remote position with occasional visits in the office.

This role is remote in Poland. We are only able to accept applications for those based in Poland or have sponsorship to live and work in Poland.

The Technical Support Specialist provides 2nd line technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers. The position also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.

You are the right kind of Jamf if:

You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You are someone who cares about doing the right thing.

What does Jamf do?

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf