private medical care
Technical Support Specialist with French
Infosys Poland Sp. z o.o.
- offer expired 10 days ago
- contract of employment
- specialist (Mid / Regular)
- full office work, home office work, hybrid work
- remote recruitment
- запрошуємо працівників з України
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail
Update incidents with detailed and relevant information in a timely and effective manner
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution
Escalate an incident or troubleshoot tickets according to the company escalation processes
Respond to customer enquiries in a timely and efficient manner
Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Ensure customer/user confidentiality and data protection at all times
Knowledge of English and French at C1 level
Higher education (technical degree would be an asset)
Min. 2 years’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/
Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Intermediate knowledge of Network collaborations & VPN T/S
Basic networking knowledge
What we offer
Working for prestige Client
Internal training program
Opportunity to take part in international projects and gain experience with various businesses
Set of social benefits to choose from
Opportunity to develop your career!
remote work opportunities
extra social benefits
employee referral program
training and courses
Call with the Recruiter
Videoconference with the future supervisor
Infosys Poland Sp. z o.o.
We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.
The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.
Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.
With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.