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Technical Support with French

PPG Industries

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work

Your responsibilities

In this role Technical Support, you will support the Customers’ needs in terms of color formulation, complaint verification & color database integrity.

• You will manage product complaints and information coming from France

• Deal with Customers calling on hotline, record all data to follow color activity and send color formula recipes

• Ensure timely and accurate request entry into databases

• Build the Products/Collections matrix, Complete the Color Database in SAP

• Registration of complaints and taking corrective actions for the technical complaints

• Manage complaint tickets and answer to requestor SAP CRM/C4Hana (Client Link)

• Escalate when Customer contact is required

• Deliver great Internal customer experience

• Respect PPG’s core values and comply with company policy

Our requirements

  • Excellent written and verbal communication skills in French is a must

  • Excellent Customer Service skills and clear and positive telephone manner

  • System knowledge skills utilizing Microsoft environments, knowledge of SAP and/or other ERP system is an asset

  • Great administrative, interpersonal and communication skills

  • Calm and organized during high periods of calls and pressure

  • Quick learner with competence to resolve queries

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • leisure zone

  • holiday funds

  • employee referral program

  • lunch card

Every single day at PPG:

The PPG Way

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Industries

ABOUT US:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

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