sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Technical Tester / Customer Success Agent Tier2
OpsTalent
- offer expired 3 months ago
- contract of employment, contract of mandate
- full-time
- specialist (Mid / Regular)
- full office work, home office work, hybrid work
- Immediate employment
- remote recruitment
Work location
Poland (remote work)
OpsTalent
Ślężna 132
Krzyki
Wrocław
Technologies we use
Operating system
About the project
We are seeking an experienced tester and customer success agent to join our team and help us foster successful relationships with our customers. The ideal candidate should have a passion for delivering outstanding customer service and the ability to build trust-based relationships with clients.
Your responsibilities
Handle issues escalated from Tier 1
Troubleshoot technical issues, identify root-cause and provide resolutions
Update customer information in the database
Provide instructions for customers on how to use Aptimyz products
Additionally, you will be responsible for:
Developing test plans and procedures
Executing tests
Documenting results
Analysing data, and recommending improving system performance
Our requirements
Excellent written and verbal communication skills
Exceptionally strong spoken and written English (at least C1)
Self-starter, comfortable working in a dynamic environment with international colleagues
Developed and supported by experience technical competences
Organized and detail-oriented
You hold a university degree
Ability to work independently and as part of a team
Working knowledge of online collaboration tools (Slack, Zoom, etc.)
Excellent problem-solving and troubleshooting abilities
Experience in software testing (web applications preferred) would be a benefit
Knowledge of test automation tools (Selenium preferred) is preferred
Proficient in SQL databases would be a benefit
Proven track record of excellent customer service would be strong benefit
What we offer
Opportunity to start working immediately and full-time
Possibility to work from home or from our colorful office in Wrocław
Company equipment for work from home
Transparent feedback every 6 months
Motivational system combined with bonuses
A unique atmosphere based on the inner culture and values of 5H
Chillout zone in the office (billiard, massage chairs, comfortable camper to take a nap)
Multisport card, private medical care, life insurance
Free English and German lessons on a mobile platform
Integrational trips as part of the PMC mountain tourist club
Participation in employee initiatives (language tandems, exchange of skills)
Benefits
private medical care
sharing the costs of foreign language classes
life insurance
remote work opportunities
flexible working time
fruits
integration events
corporate library
no dress code
video games at work
coffee / tea
drinks
parking space for employees
leisure zone
birthday celebration
employee referral program
charity initiatives
language cafe
work-life balance
Ops Salad Bar
Recruitment stages
1
1. Screening
2
2. Soft/-Technical Interview (12-16.06)
3
3. Interview with Client (12-16.06)
We are seeking an experienced tester and customer success agent to join our team and help us foster successful relationships with our customers. The ideal candidate should have a passion for delivering outstanding customer service and the ability to build trust-based relationships with clients.
OpsTalent
OpsTalent are talented enthusiasts and specialists in outstanding tasks!
At OpsTalent, we focus on a culture that we build ourselves according to the value of 5H. When you enter our office, you will surely sense a positive atmosphere, a good dose of humor and the respect we have. For us, work is not only professional satisfaction, but also carrying out projects with passion.