Oferta pracy

Technik dentystyczny - CAD/CAM Helpdesk

Ivoclar - Vivadent Polska Sp. z o.o.O firmie

  • Warszawa, mazowieckie

  • Ogłoszenie wygasło miesiąc temu
  • Pracodawca nie wymaga CV
  • Umowa o pracę
  • Pełny etat
  • Specjalista

Technik dentystyczny - Specjalista CAD/CAM Helpdesk

Dental Technician as Specialist for our CAD/CAM Helpdesk

Ivoclar Vivadent is one of the world’s leading dental companies with 3500 employees. We love innovation and we thrive on it. We are known for our long-standing experience and high quality. We are guided by our strong values and the company culture of a sustainably operated family-owned business with a long-term vision.

Join us on our journey to shape the future of dentistry!


Technik dentystyczny - CAD/CAM Helpdesk

Your tasks

  • You support our customers in Europe, Middle East and Africa in case of incidents, malfunctions and questions regarding hardware and software topics of our innovative range of products
  • You document customer service requests from the analysis to the solution in our global ticket system
  • You are the contact person for our customers from A–Z and collaborate with internal departments and external technology partners
  • You are the interface to developers in order to further improve and optimize processes and services
  • You document support cases along with the solution in our knowledge database

 Your qualifications

  • You have completed an apprenticeship as a dental technician (m / f / d) or similar
  • You have proven professional in-depth experience in the field of dental CAD/CAM systems and related process chains
  • You have technical understanding and an affinity in the field of hardware, software and IT
  • You have a very good English skills (C1 level) and speak German or Russian. It's really nice if you speak one from the following: French, Hungarian, Czech or Swedish at least B2 level
  • You live and breathe the spirit of service and customer enthusiasm drives you
  • You are a customer-oriented, responsible team player who always keeps an eye on the set goals and convinces with his enthusiasm for service and motivation

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