Telco Industry Business Consultant (CN)

Accenture Capability Network

Wrocław, dolnośląskie
ogłoszenie wygasło 2 lata temu
Umowa o pracę
Pełny etat
Specjalista (Mid / Regular)
praca zdalna
rekrutacja zdalna

Telco Industry Business Consultant (CN)Numer ref.: R00022372

Capability Network is a Global Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations around the world. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland Capability Network is located in Warsaw, Krakow, Wroclaw. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.

“Join our world class capabilities and experience unique opportunities to grow your skills with us.” – Małgorzata Nasiłowska, Accenture Capability Network Lead for Poland

Meet our Telecommunication and Media Team

In Comms&Media we help clients transform through digital innovation and establish the best experience for their customers. We create new ways to win in today’s digital era through our offerings in lead-to-cash transformation, high tech operating model, digital customer journey, value realization office, RPA and strategic insights.

What will you do?

Work with leading Telco, Media & Entertainment industry companies, major customers / suppliers / account teams to help develop and execute global strategies and manage complex solutions and transformations
Work on digitalization of customer operations through call deflection towards virtual assistance and self-service through digital channels
Design digital sales transformation from retail based to eCommerce and digitally supported shop experiences

Advise on digital sales transformation from retail based to eCommerce and digitally supported shop experiences. Designing Digital Solutions for front and back-office functions
You will propose solutions to the client based on gap analysis for the existing platforms against industry benchmarks. Evolved customer engagement by leveraging on omnichannel real-time personalized experiences
You will manage internal & external stakeholder relationships during the delivery phase and help the team liaison with other groups for successful delivery. Tracking industry trends and understand client needs to continuously evolve the offering roadmap. Support development of Target Operating Model

What are we looking for?

6 or more Years of progressive experience in Operator / Vendor or Management Consulting industry
Experience in strategy and business/technology role conversant with process improvement, cost optimization, customer analytics and experience management etc. Strong telecom industry background experience and knowledge of BSS and OSS processes for B2C and B2B areas
Certifications like Prince 2 or PMP will be an added advantage. Knowledge on Standards such as BPMN, eTOM, SID, TAM will be an advantage

Prior experience in the following areas related to Comms & Media clients: Real-time Experience Personalization / Touch Less Testing / AI Powered Customer Care / Digital sales and customer service / Enhanced lead generation and management with AI and data enriched / Omnichannel superior hyper personalized experience
Possesses excellent communication (written and oral) skills and excellent presentation skills. Strong analytical and problem-solving skills

Working Conditions:

Due to COVID-19 global situation we are delivering our work remotely. Knowing that our Capability Network model is based on traveling and serving advisory working closely with our Clients, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required if pandemic situation will change.

Headquarter: Warsaw or Cracow or Wrocław Office as primary place of work, but now we are working from home due to pandemic situation

Our offer?

Challenging job in a dynamic, professional, international and multicultural environment
Opportunity to gain rare on Polish market skills, knowledge and experience gained on international projects
Access to best know-how, unique knowledge and trainings
Opportunity to work with global top clients from Fortune 500 on large scale projects

If this sounds like the ideal role, career, and company for you, please apply online as soon as possible.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. When applying please enclose the below statement: I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority. I hereby also consent to the processing of my personal data for future recruitment proceedings held by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive). At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. Please be advised that only selected candidates will be contacted.

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