sharing the costs of sports activities
Third Party Risk Management – Case Manager
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- offer expired 7 days ago
- contract of employment
- manager / supervisor
- hybrid work
- remote recruitment
- запрошуємо працівників з України
Be the single point of contact for the relevant Service Recipient Owner (SRO), building a strong collaborative relationship
Build an understanding of the engagement, the service and the risks associated with engagement categories,
perform validation of engagements and follow the correct Third Party Management process
assess the risk associated with an engagement via the completion of the Pre-Assessment and IRQ (Inherent Risk Questionnaire),
proactively manage the end-to-end engagement with the SROs, ensuring that actions are completed in a timely manner
Review contract wherever required to understand more about the obligations and relevant contractual clauses.
Execute all pre-contract and post- contract tasks and activities against defined quality standards
Perform a detailed review of the Residual Risk Questionnaires received from external third parties, reviewing responses and evidence against defined quality standards and engaging with suppliers where appropriate
Coordinate any risk mitigation remediation activity between third party, SRO and other internal parties
Coordinating engagement exit activities between SRO, internal and external parties to ensure that engagements are exited compliantly to Third Party Risk policy
Ensure that SRO and Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC’s Policies & FIMs
Obtain all necessary approvals from the SRO
Provide guidance to the SROs to ensure adherence to policies and processes
Proactively seek advice, where needed, from the TPM SME’s (Third Party Management Subject Matter Experts) or Team Lead
Act as a trusted partner, ensuring the SROs feel supported and build trust and credibility in the Hub by acting with integrity and professionalism in day to day engagements
Escalate any issues in a timely manner to HUB Team Lead or Subject Matter Expert
Documenting findings from the quality assurance reviews
Maintaining and observing HSBC internal control standards, as well as timely implementation of internal and external audit points, together with issues raised by external authorities
Experience within a risk management role, preferably within third party management. Financial services experience or at a regulatory agency or major consulting firm is desirable
Prior quality assurance or audit experience, ideally within the context of third party or risk management
Strong relationship management experience
A good understanding and experience of the Global Businesses and Global Functions within a Bank.
A good understanding of the regulatory environment within the region and knowledge of third party risk
Demonstrable examples of team work and collaboration with internal and external customers
Attention to detail and proactive awareness of internal and external policies
Prior quality assurance or audit experience in the context of procurement or supplier relationships would be beneficial
Experience of managing simple projects to time and quality
Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers
Excellent written and verbal communication skills and proficient in MS tools
A good understanding of 1 or more Risk Domains is desirable (providing support and guidance to business functions);
Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical, Security, Transaction Processing), People Risk, Legal Risk, Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud), Financial Reporting and Tax Risk, Regulatory Compliance Risk, Strategic (Reputational) Risk, Model Risk
What we offer
Stable job in professional team
Interesting career path in an international organization
Private health care, employees’ benefits
Courses & training for our employees
We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.