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Third Party Risk Management – Case Manager (with English)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Be the single point of contact for the relevant SROs, building a strong collaborative relationship

  • Build an understanding of the engagement, the service and the risks associated with engagement categories

  • Proactively manage the end-to-end engagement with the SROs, ensuring that actions are completed in a timely manner

  • Perform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues

  • Assess the risk associated with an engagement via the completion of the Pre-Assessment and IRQ (Inherent Risk Questionnaire)

  • Perform periodic updates to the Pre-Assessment and IRQ (if triggered)

  • Review contract wherever required to understand more about the obligations and relevant contractual clauses

  • Execute all pre-contract tasks and activities against defined quality standards

  • Perform a detailed review of the Residual Risk Questionnaires received from external third parties, reviewing responses and evidence against defined quality standards and engaging with suppliers where appropriate

  • Coordinate any risk mitigation remediation activity between third party, SROs and other internal parties

  • Execute all post-contract tasks and activities against defined quality standards

  • Coordinating engagement exit activities between SRO, internal and external parties to ensure that engagements are exited compliantly to TPR policy

  • Ensure that SROs and Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC’s Policies & FIMs

  • Obtain all necessary approvals from the SROs

  • Provide guidance to the SROs to ensure adherence to policies and processes

  • Proactively seek advice, where needed, from the TPM SME’s (Third Party Management Subject Matter Experts) or Team Lead

  • Act as a trusted partner, ensuring the SROs feel supported and build trust and credibility in the Hub by acting with integrity and professionalism in day to day engagements

  • Escalate any issues in a timely manner to HUB Team Lead or Subject Matter Expert

  • Documenting findings from the quality assurance reviews

  • Maintaining and observing HSBC internal control standards, as well as timely implementation of internal and external audit points, together with issues raised by external authorities

Our requirements

  • Experience within a risk management role, preferably within third party management. Financial services experience or at a regulatory agency or major consulting firm is desirable

  • Prior quality assurance or audit experience, ideally within the context of third party or risk management

  • Strong relationship management experience

  • A good understanding and experience of the Global Businesses and Global Functions within a Bank.

  • A good understanding of the regulatory environment within the region and knowledge of third party risk

  • Demonstrable examples of team work and collaboration with internal and external customers

  • Attention to detail and proactive awareness of internal and external policies

  • Prior quality assurance or audit experience in the context of procurement or supplier relationships would be beneficial

  • Experience of managing simple projects to time and quality

  • Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers

  • Excellent written and verbal communication skills and proficient in MS tools

  • A good understanding of 1 or more Risk Domains is desirable (providing support and guidance to business functions)

  • Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical Security, Transaction Processing)

  • People Risk

  • Legal Risk

  • Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud)

  • Financial Reporting and Tax Risk

  • Regulatory Compliance Risk

  • Strategic (Reputational) Risk

  • Model Risk

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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