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TM Quality Review Team Lead

ING Hubs Poland

ING Hubs Poland

aleja Jana Pawła II 22



Your responsibilities

  • Cooperation with leaders from other teams and HR

  • Quality Review process management

  • Participating in team development and training initiatives

  • Team management

Our requirements

  • You have minimum 5 years of total work experience with a minimum of 36 months experience in AML/KYC in roles like 1st/2nd line Quality Assurance, or 1st line Subject Matter Expert (SME) or Analyst / Signatory / Quality Check, ​

  • you have proven team leadership skills, having been in a similar role for at least 6 months,

  • you have expert understanding of how money laundering and terrorist financing are executed, why, the differences between them and their impacts,

  • you have expert skills in conducting effective quality assessments on TM investigations, and delivering constructive feedback for process and performance improvement,

  • you have developed understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance,

  • you have ability to identify problems, find their root causes, analyse key information and making connections in order to find appropriate solutions,

  • you have ability to establish plans to determine tasks, priorities, and timelines and identifying the resources needed to achieve goals,

  • you have ability to clearly and succinctly express ideas, facts and opinions. Is able to express them fluently both in speaking and writing, supported by appropriate tools,

  • You are fluent in English.


  • Professional certification (CAMS, CFE, ICA or equivalent),

  • Intermediate and above in French or Dutch.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • coffee / tea

  • leisure zone

  • extra social benefits

Information about the squad:

The mission of Quality Management in the 1st Line of Defence is to ensure sustainable quality of TM investigation process, as well as its consistency and efficiency. This is achieved by the performance of objective assessment to determine how accurately the investigation fulfils the relevant requirements and addresses potential FEC risks related to customer’s transactional activity. The Team heavily contributes to continuously improving TM expertise within the area through knowledge sharing, SME guidance, trainings, cooperation on process opportunities and automation, as well as process design improvements including procedural updates. QM team does this in close cooperation with many partners across various ING locations including TM Operations, 2LoD QA, country stakeholders and experts, etc.