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Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Touchless Telco Manager

Accenture Capability NetworkO firmie

  • Kraków, małopolskie

  • Ogłoszenie wygasło miesiąc temu
  • Rekrutacja zdalna
  • Praca zdalna
  • Menedżer

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Touchless Telco ManagerNumer ref.: 00923884
Strategy & Consulting advisory practice pulled together multinational and cross cultural professionals based in a prominent locations around the world.

What will you do?

  • You will work on digitalization of customer operations through call deflection towards virtual assistance and self-service through digital channels
  • You will advise on digital sales transformation from retail based to eCommerce and digitally supported shop experiences
  • You will participate in evolution of customer value management to personalize interactions based on intelligent journey design and data & content management
  • Evolved customer engagement by leveraging on omnichannel real-time personalized experiences. Unlock/decouple from legacy estate to agile
  • Coach the team in the entire delivery lifecycle
  • Mentor team members across project and professional development
  • Work in teams to deliver projects for global clients, and be responsible, with minimal supervision
  • You will independently liaise with customers and convincingly present solutions - especially in an unstructured and ever-changing client environment
  • You will build understanding of the as-is process; understand issues with the processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders
  • You will gather business requirements from client stakeholders via interactions like interviews and workshops
  • You will propose solutions to the client based on gap analysis for the existing platforms against industry benchmarks
  • You will manage internal & external stakeholder relationships during the delivery phase and help the team liaison with other groups for successful delivery
  • Working with the Leadership in forming relationship with clients and other teams within Accenture and actively work towards growing the team
  • Tracking industry trends and understand client needs to continuously evolve the offering roadmap
  • Working with existing clients to shape specific custom requirements and lead development / integration
  • Managing the identification and training of team members on new skills and capabilities
  • Mentoring team members across project and professional development
  • Harvesting learnings and develop reusable knowledge assets from every engagement

What are we looking for?

  • 8 or more years of progressive experience in Operator / Vendor or Management Consulting industry. Management Consulting in Telco industry experience is value added
  • Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, architecture assessments etc.
  • Experience in value architecting, business case preparation, value realization
  • Experience in a business analyst and functional consultant role conversant with, client interactions and global deliveries
  • Ability to develop and maintain great working relations with clients and other stakeholders
  • Certifications like CBAP, Prince 2 or PMP, Agile (e.g. Scrum) will be an added advantage
  • Strong telecom industry background experience and knowledge of BSS and OSS processes for B2C and B2B areas
  • Knowledge of telecom products across wireline, wireless and Enterprise domains
  • Prior experience in the following areas related to Comms & Media clients: 5G, Real-time Experience Personalization, Touch Less Testing, AI Powered Customer Care, Digital sales and customer service, Enhanced lead generation and management with AI and data enriched, Omnichannel superior hyper personalized experience
  • Knowledge on Standards such as BPMN, eTOM, SID, TAM is nice to have
  • Ability to understand and communicate with Business and IT/Telco, with respect to people, process and technological impacts
  • Possesses excellent communication (written and oral) skills and excellent presentation skills
  • Strong analytical and problem-solving skills
  • Experience working with senior decision makers preferred
  • Exposure to global clients is preferred
  • Comfortable functioning in a broadly positioned and highly diverse consulting firm
  • Excellent teamwork and ability to work in distributed delivery environment
  • Possesses and demonstrates high integrity and credibility as perceived by all those with whom s/he will work
  • Strong intellect coupled with proficient commercial instincts
  • Be flexible, and have a good team approach
  • Managing analysis, solutioning, development and implementation solutions
  • Ability to work independently with minimal supervision

Our offer?

  • Challenging job in a dynamic, professional, international and multicultural environment
  • A bighearted environment with opportunities to give back to our local communities
  • A supportive culture that is serious about training, coaching and continuous learning
  • Attractive benefits (cafeteria system, multisport card, private health) and permanent employment contract

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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