Trade Service Professional

  • Olsztyn, warmińsko-mazurskie
  • Specjalista
  • Umowa o pracę
  • Pełny etat
  • 2019-08-22
  • Ważna jeszcze 0 dni (do 2019-09-21)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    If you want to understand how business operates globally, Citi Service Center is a perfect place for you.

    Citi Service Center Poland was launched in 2005 as a part of an initiative to establish a network of service centers providing shared services to other entities operating within the Citigroup around the world. We do not provide banking services to retail or corporate Clients, we deal with the processes of Citigroup branches from other countries. Currently we provide services to over 90 countries on 6 continents creating a unique opportunity to work in an international environment.

    Our approach to development is simple - we offer limitless opportunities and provide tools our employees can use at a time they deem suitable. We absolutely promote the proactive attitude and responsibility for shaping one’s own career. Here everyone carves out their own path. Thanks to Career Mobility, each employee of the organization may apply for any position within Citi worldwide.
    Trade Service Professional 
    Location: Olsztyn

    Trade Service Profesional role is to proivde hgh quality service to our internal and external customers by ensuring that their expectations are continually met, offering uniformly high standards as well as support the expansion of the Trade business.

    Key responsibilities:

    • Enable EMEA Trade to provide our clients with a "best in class" service through streamlined operations delivery, innovative client solutions, clear, concise and timely responses to queries, Trade related issues and timely escalation of any issues to operations managers.
    • Handing incoming queries and proactive notifications for Clients based in EMEA
    • Maintain regular proactive calls and updates with clients across the portfolios for EMEA Trade Operation.
    • Manage day to day client contact and handling of client issues relating to Letters of Credit, Cash against documents and other Trade Services products with proactive follow up with the respective Operations; Sales; Product Management teams.
    • Maintain pristine controls for all aspects of the TSP function to ensure effective risk management for EMEA Trade.    
    • Improve overall relations with our client base providing clients with one to one support tailored to their specific business and requirements thus facilitating improved feedback on client reviews and surveys. 
    • Handling escalations
    • Escalate customer feedback, processing delays and errors appropriately

    Experience and Skills:

    • Fluent English (written and spoken) is essential
    • Strong communication skills
    • Good time management and prioritisation skills
    • Analytical skills
    • Strong customer focus
    • Experience of working in a customer-facing role is desirable
    • Should be comfortable with MS-Office and common internal applications
    • Attention to detail
    • Excellent decision making skills
    • Planning & Organisation skill

    What will you get in return:

    • Full-time employment with competitive salary;
    • Market-leading benefits package including Multisport, medical care, life insurance, discounts on language courses and more;
    • On-going dedication to your development and career progression;
    • Cooperation with teams around the world, English usage on a daily basis
    • Corporate culture based on fostering and supporting professional growth within the role;
    • Free access to training platforms such as Udemy;
    • An opportunity to develop your soft skills and engage in various social responsibility activities as well as internal development networks and mentoring sessions with senior management;
    • Dynamic and positive work environment
    Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

    Please be informed that we will contact selected candidates only.

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    Citibank Europe PLC