Oferta pracy

Trading Services Analyst (Italian)

IG Group

  • Kapelanka 42, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

IG Group

Kapelanka 42


Your responsibilities

  • Providing front line support to our clients across phone, email, web chat and social media

  • Answering queries from our client base on all of our products and platforms

  • Resolving trade queries

  • Providing clients with technical support with our front-end platforms and chart packages

  • Conducting audit checks and client administration tasks

  • In doing so you’ll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service and dealing roles.

Our requirements

  • You don’t need a background in finance to apply although this is desirable. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

  • What you will need is a genuine interest in working in financial markets and client services, along with motivation levels as impressive as your aptitude for numbers and attention to detail – plus:

  • A degree-level education

  • High competency in Italian (verbal and written)

  • Excellent interpersonal and communication skills

  • A logical and analytical approach to problem solving

  • Confidence to employ basic maths skills, particularly mental arithmetic.

  • Strong organisational and time management skills

  • Literacy in MS Office

  • Desirable: experience of working within a financial environment, or experience of working in a client servicing team

  • Good working knowledge of any additional European language, would all be a distinct advantage

  • Experience within financial or banking environment or experience in sales or client servicing team would be a distinct advantage

What we offer

  • Competitive salary

  • Private medical cover for you and your family (Medicover)

  • Multikafeteria system (you can choose: multisport card, vouchers etc.)

  • Life insurance (Generali)

  • Unlimited LinkedIn Learning access

  • Comprehensive global and local onboarding process – to the company and to your role

  • Employee-led LGBTQ+,  Women’s, Black and Parents & Carers networks with annual budget for

  • Option to participate and create ESG initiatives based on IG Brighter Future Fund

  • 2 additional days off a year for voluntary work

  • 1 additional day off to celebrate your Birthday 😊

  • Benefits

  • private medical care

  • life insurance

  • flexible working time

  • fruits

  • integration events

  • corporate library

  • no dress code

  • video games at work

  • birthday off

IG Group

IG KnowHow is a Polish branch of IG Group.

About IG Group:

Founded in 1974, we invented the concept of financial spread betting. Today, we’re the world’s No.1 spread betting and CFD provider, with operations in 17 countries and over 239,000 clients worldwide. We give retail investors leveraged access to over 17,000 financial markets through our award-winning dealing platform and mobile apps. Recognised as one of Britain’s top employers, it’s no surprise that this success has come from empowering our people to be brave, innovative and inspiring. Join us, and you’ll find the perfect place to showcase your talents and passion.

We're looking for tenacious, curious, eager and open-minded people to help us maintain our industry leadership. People who want to champion the client, lead the way and love what we do.

We recruit based on excellence, and believe that diversity is vital to success. We have zero tolerance for bullying, harassment or any other behavior that stifles innovation and collaboration.


During pandemic we are working remotely.

Find out more about us and our products here:



Scroll to the company’s profile


  • Work from home or office (based on your choice)

  • Home office equipment reimbursement

  • Flexible working hours

  • Online stretching sessions

  • Online wellbeing weeks

  • Online social events

  • Depending on pandemic situation – summer parties

In the office:

Come to work in a comfortable, state of the art office containing all the things you need to succeed. Each of us works from laptops, at agile, ergonomic workstations designed to support our roles. Our spacious, open-plan offices provide a modern, dynamic setting for you to excel. On top of current benefits employees may enjoy here:

· Free fresh fruits and coffee club

· App based parking spots booking system

· Bike parking and shower

· Games: Foosball and ping-pong table, consoles and board games

· Annual parties - summer picnic and Christmas Party

· Other social events

After pandemic – agile hybrid working model.

We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in learning more about the financial markets. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.